Associate Claims Consultant, Commercial Risk-Insurance Advisory Solutions

The Baldwin Group • Rockwall, TX

3d

About The Position

The Associate Claims Consultant is responsible for building relationships with clients, having the goal of client retention. They will develop stewardship plans regarding claim services and execute them. This role is a junior-level claims consultant and generally has less complex accounts and oversight from management and senior claims consultants.

Requirements

• 3+ year's experience in claims and insurance coverage knowledge
• Must have Property & Casualty Insurance License or be willing to obtain any state required license within a specified time frame of starting employment with the firm.
• Ability to drive a claim from first intake through the process to satisfactory submission with minimal supervision.
• Proficient in MS Office Word and Excel with the ability to learn new system programs and technologies.
• Ability to work independently and prioritize assignments.
• Effective communication skills, both oral and written, with the ability to be professional under pressure and display patience above reproach.
• Intermediate proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Ability to learn any other appropriate program or software system used by the firm as necessary
• Demonstrates the organization’s core values, exuding behavior that is aligned with the firm’s culture

Responsibilities

• Review, analyze, and determine the appropriate submission path for claims received by the company, ensuring prompt and accurate claims adjudication.
• Provide professional assistance and support to Claims Specialists and Analyst colleagues as directed, collaborating to ensure efficient claims processing and resolution.
• Review daily data to identify potential trends or challenges that may require managerial or underwriting review, and report findings accordingly.
• Maintain a strong focus on delivering outstanding client service, fostering positive relationships, and effectively communicating with clients and customers throughout the claims process.
• Ensure compliance with industry standards, company procedures, and regulatory requirements while handling claims, maintaining confidentiality of sensitive information.
• Stay updated on industry trends, emerging regulations, and best practices in claims management, continuously enhancing knowledge and expertise.
• Contribute to process improvement initiatives, suggesting enhancements to streamline claim handling, increase efficiency, and enhance customer satisfaction.
• Handle other related duties and responsibilities as assigned by the Claims Consultant or management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees