Associate Chief Nursing Officer - North Central Baptist Hospital

Conifer Health Solutions•San Antonio, TX

1d•Onsite

About The Position

Tenet Healthcare Corporation is a diversified healthcare services company with over 100,000 employees, operating 60 hospitals and approximately 460 other healthcare facilities. Baptist Health System, part of Tenet, includes six acute-care hospitals in San Antonio and South/Central Texas, with over 1,812 licensed beds. North Central Baptist Hospital, serving the San Antonio community since 1991, has 429 licensed beds and employs approximately 1,300 staff. Key programs at North Central Baptist Hospital include an Accredited Chest Pain Center, Primary Stroke Center Designation, Cardiovascular and Thoracic Programs, Baptist Orthopedic Hospital, Level IV NICU, Baptist Children’s Hospital, Pediatric Intensive Care, 24/7 Pediatric Emergency Room, NAPBC Accredited Baptist Breast Center, Robotic surgical program, Women’s & Children’s Services, and an Adolescent and Young Adult Oncology Unit. The Associate Chief Nursing Officer (ACNO) is responsible for assisting the Chief Nursing Officer (CNO) in planning, implementing, and evaluating nursing services to ensure the delivery of adequate and competent patient care. In the absence of the CNO, the ACNO assumes responsibility for Nursing Supervisors, Nursing Directors, and Clinical Education. The role functions as an expert nurse, facilitating the development of Nursing areas and guiding the provision of nursing care for all patients.

Requirements

Established record of progressive administration and leadership responsibility in a comprehensive tertiary health care facility.
Highly effective interpersonal and communication skills.
Strong labor relations background.
An individual able to effectively and efficiently organize patient care promoting optimal outcomes, patient safety, and patient, physician and employee satisfaction.
A proactive nurse executive who takes the lead in complying with regulatory standards, rules and laws.
Ability to plan strategically and implement new processes and programs through data analysis and cost effective interactions.
One who is positive, creative and innovative with a strong understanding of the business aspects of healthcare and the acumen to play a substantive role in developing strategies, budgets and business plans.
Financially astute, with a solid understanding of cost issues and initiatives.
Clearly a leader by example, able to articulate a clear vision and expectations for patient care services and other areas of responsibility.
An individual of highest personal and professional integrity, principle and knowledge, earning respect and support when making difficult decisions and choices.
Able to establish immediate credibility with peers, senior leadership, medical staff, and the Board.
A collaborative and operational manager who will give employees a voice and encourage full participation of all team members.
Excellent interpersonal skills; a dedicated listener, comfortable in a variety of settings dealing with diverse constituencies; a broad thinker.
The ability to communicate clearly and effectively both verbally and in writing.
A leader who will inspire confidence and establish a sense of common direction and vision for the medical staff.
An academic degree in nursing is required.
A master’s degree in Nursing or related field (Health Administration, Business, Public Health, or Management) is required.
Active and current registered nurse license in the state of residence/practice is required.
Ability to travel in market (approximately 10 percent).
Required to pass a Motor Vehicle Records check.

Nice To Haves

Current CENP or NEA certification preferred.

Responsibilities

Assisting the Chief Nursing Officer in planning, implementing and evaluating the nursing services to ensure the delivery of adequate and competent patient care.
Having responsibility for the Nursing Supervisors, Nursing Directors and Clinical Education in the absence of the Chief Nursing Officer.
Functioning as an expert nurse who facilitates the development of the Nursing areas.
Facilitating mechanisms designed to guide the provision of nursing care required for all patients.
Participating in the design and development of systems compatible with the ANA Code of Ethics, Nursing standards, the goals and resources of the organization, and changing societal/community needs and patient/family expectations.
Assisting CNO with developing, maintaining, and evaluating organizational planning systems to facilitate the delivery of patient care services.
Assisting with the development of standards of nursing practice and standards of care with nursing leaders.
Advocating organizational processes that allow for creativity in the development of alternative plans for achieving desired, client-centered, cost-effective outcomes.
Promoting the integration of applicable contemporary management and organizational theories, nursing and related research findings, and practice standards and guidelines into the planning process.
Assisting and supporting staff in developing and maintaining competency in the planning and management of transitions.
Advocating integration of policies into action plans for achieving desired client-centered outcomes.
Utilizing clinical, human resource, and financial data to appropriately integrate standards of nursing and patient care, facilitating continuity across a continuum.
Ensuring CNO is informed of critical issues within assigned departments; reporting managers and staff are fully informed on organization issues and development; collaborates with other departments relative to changes originating within the nursing department that potentially impact their individual operations.
Providing training and coaching to managers and staff for the selection of qualified candidates.
Adhering to facility policies and procedures as well as utilizing facility departmental resources for management of operations.
Providing a leadership role in professional, community, and governmental bodies that shape healthcare policy, thereby contributing to the development of the health care delivery system, and better health care for society.
Providing leadership direction in the identification of clinical nursing goals and directions.
Collaboratively participating with nursing leaders in the development and implementation of systems and processes to achieve clinical and administrative goals.
Evaluating and revising the systems and processes of organized nursing service to enhance achievement of identified, desired client/family-centered outcomes.
Providing leadership and support to nursing management in critical thinking, conflict management, and problem solving.
Ensuring the ongoing evaluation and innovation of services provided by organized nursing services and the organization as a whole.
Supporting the research process, dissemination, and utilization of research findings in the areas of nursing, health, and management systems.
Serving as a professional-role model and mentor to motivate, develop, recruit, and retain staff and future nurse administrators.
Collaborating with recruiter to develop successful recruitment and retention strategies.
Initiating and leading departmental and cross-functional transitions.
Applying "best practices", eliminating barriers, and gaining organizational support for change.
Promoting an environment for harmonious relationships among personnel, medical staff, patients and others.
Systematically evaluating the quality and effectiveness of nursing practice and nursing administration.
Ensuring processes for viability of performance improvement programs.
Identifying key quality indicators for monitoring and evaluating.
Participating in the peer review process and privileging process for advanced practices nurses/Allied Health Professionals.
Participating in interdisciplinary evaluation teams.
Demonstrating current knowledge of JCAHO Standards, State and Federal Regulations and ANA Standards for nurse administrators.
Demonstrating knowledge of the legal aspects and liabilities of nursing practice.
Ensuring that all staff members’ function within the legal boundaries and guidelines established by the state nurse practice act.
Assisting CNO in assuring that nursing leadership and nursing staff are aware of current standards, policies and procedures and compliance are met.
Visiting nursing units regularly to ascertain quality of patient care and contentment of staff.
Evaluating his/her own performance based on professional practice standards, relevant statutes and regulations, and organizational criteria.
Engaging in self-performance appraisal on a regular basis, identifying areas of strength as well as areas for professional/practice development.
Seeking constructive feedback regarding his/her own practice.
Taking action to achieve goals during performance appraisal.
Acquiring and maintaining current knowledge in administrative practice.
Seeking experience to expand and maintain skills and knowledge base.
Networking with peers in state/region/corporate to share ideas and conduct mutual problem solving.
Maintaining professional affiliations and enhancing professional growth and development.
Collaborating with nursing staff at all levels, interdisciplinary teams, executive officer, medical staff, and other stakeholders.
Collaborating with nursing staff and other disciplines at all levels in the development, implementation, and evaluation of programs and services.
Collaborating with the human resources staff to develop and implement recruitment and retention programs for staff.
Providing the opportunity for ongoing communication between self and staff.
Collaborating with other providers of nursing/patient care within the delivery system for provision of seamless delivery of services.
Maintaining an awareness of community standards for hospital procedures and policies; communicates same to the CNO.
Basing decisions and actions on ethical principles.
Advocating on behalf of recipients of services and personnel.
Maintaining privacy, confidentiality, and security of patient/client, staff, and organizational data.
Advocating organizational adherence to the ANA code for nurses, organization ethics, and corporate ethics.
Fostering a non-discriminatory climate in which care is delivered in a manner sensitive to socio-cultural diversity.
Supporting the system to address ethical issues within nursing and the organization.
Participating in the development, implementation, and use of a system for preventing and reporting abuse of patients, patient’s rights, and incompetent, unethical, or illegal practices by health care providers.
Acting as the Patient Ombudsman to facilitate all communications with patients and when appropriate to their families to comply with organization's duty to inform patients about the outcome of care per regulatory standards.
Accepting supervisory responsibility for department functions and promoting hospital-wide leadership image.
Conferring with nursing supervisors and Directors on tour of duty to assess status of nursing department.
Following policy and procedure for recruitment and interviewing of potential new hires.
Ensuring all new employees attend orientation within their first thirty (30) days of work.
Monitoring competency levels of employees and providing staff development through education.
Conducting monthly staff meetings, keeping minutes and attendance logs on file.
Submitting all completed employee performance reviews to Human Resources in a timely manner.
Notifying supervisor and Human Resources of all disciplinary action.
Documenting clearly all disciplinary action and submitting originals to Human Resources while keeping copies in departmental file.
Attending nursing, hospital, and medical staff meetings as requested and reporting agenda discussions, recommendations, and approvals to the CNO.
Facilitating revisions of job descriptions for all departmental positions.
Ensuring employee knowledge and comprehension of all hospital and departmental policies and procedures.
Ensuring up-to-date reference materials for staff to meet current standards of practice (i.e., journals, manuals, reference books, etc.).
Understanding individual role in the HICS Structure.
Having knowledge of the Emergency Code System and demonstrating/verbalizing required responses.
Accepting/participating on assigned Team for Hurricane (Code White) response.
Serving as a clinical resource to nursing personnel, patients, and significant others, providing consultation as needed through sharing of expertise, providing information, demonstrating technical skills, and relating theoretical concepts to clinical practice.
Participating in interdisciplinary rounds and providing guidance in the delivery of nursing care.
Acting as a preceptor to affiliating graduate nursing students involved in CS programs as requested.
Responsible for the selection and preparation of all educational materials purchased by the hospital.
Assuming responsibility for all school affiliations.
Reviewing annually and updating the orientation program as indicated by evaluations.
Collaborating with Nursing Directors in developing, monitoring and revising clinical indicators, especially in the area of applying statistical tools and analysis.
Promoting decisions that are patient-centered.
Promoting “systems thinking” as a value in the nursing organization.
Synthesizing and integrating divergent viewpoints for the good of the organization.
Considering impact of nursing decisions on the healthcare organization as a whole.
Providing leadership in building loyalty and commitment throughout the organization.
Assuring that the clinical perspective is included in organizational decisions.
Formulating objectives, goals, and specific strategies related to the organization’s mission and vision.
Promoting a results-oriented environment.
Representing nursing/patient care issues within the organization’s governance and medical staff structures.
Representing nursing/patient care in strategic planning and quality initiatives with the governing body.
Monitoring and evaluating quality through public reported measure (e.g. core measures, nurse sensitive patient outcomes, infection control, VBP risk protection, etc.) in collaboration with the facility DCQI and ICP, as well as national resources.
Supporting the development of a facility wide patient safety program.
Designing safe clinical systems, processes, policies and procedures.
Allocating nursing resources based on measurement of patient acuity/care needed.
Demonstrating sense of urgency in management of labor expense.
Effectively communicating with all internal and external constituents, including staff, colleagues, and physicians.
Building “privileged relationships” with key internal stakeholders and managing organizational relationships in a manner which builds mutual trust and respect.
Addressing and managing conflict in a constructive and productive manner.
Actively networking and creating peer relationships with other internal and external nursing leaders.
Understanding and articulating patient care standards reflected in federal and state regulation, TJC, the state Nurse Practice Act, and organizational policies and procedures.
Ensuring that the care delivery model, clinical environment of care and related technology is appropriate to needs of caregivers and patients.
Supporting and embracing role in the adoption of EMR within facility and successfully implementing within SWB budget.
Recognizing the utility of nursing involvement in the planning, design, choice and implementation of information systems in the practice environment.
Monitoring and evaluating service indicators (Press Ganey Patient Satisfaction Reports) and implementing action plans in collaboration with related team members at the facility level.
Actively facilitating Physician satisfaction survey, monitoring results and collaborating with facility team members to develop and implement action plans.
Monitoring and evaluating results of annual Employee Satisfaction Survey and collaborating with related team members to develop and implement action plans.
Participating in workforce planning to ensure an adequate and competent workforce.
Developing succession plan for nursing leadership.
Assuming personal and professional accountability.
Supporting a non-punitive environment and a reward system for reporting unsafe practices.
Implementing recruitment and retention strategies, employee development/education program.
Considering and/or implementing nurse residency programs.
Ensuring an effective facility level competency program.