Associate Chief Medical Officer

Callen-Lorde Community Health Center•New York, NY

About The Position

Callen-Lorde is the global leader in LGBTQ+ healthcare. Since the days of Stonewall, we have been transforming lives in LGBTQ+ communities through excellent comprehensive care, provided free of judgment and regardless of ability to pay. In addition, we are continuously pioneering research, advocacy and education to drive positive change around the world, because we believe healthcare is a human right. Our Mission: Callen-Lorde Community Health Center provides sensitive, quality health care and related services targeted to New York’s lesbian, gay, bisexual, and transgender communities — in all their diversity — regardless of ability to pay. To further this mission, Callen-Lorde promotes health education and wellness, and advocates for LGBTQ+ health issues. About the Role: Callen-Lorde Community Health Center is seeking a collaborative, mission-driven Associate Chief Medical Officer (ACMO) to serve as a senior clinical and operational leader across the organization. Reporting to the Chief Medical Officer (CMO), the ACMO provides enterprise-wide oversight of clinical operations, quality, provider performance, and regulatory compliance. In addition to system-level responsibilities, the ACMO serves as the site medical leader for Callen-Lorde’s flagship Chelsea location, with direct accountability for clinical operations, provider leadership, quality outcomes, and day-to-day medical oversight at the site. In this capacity, the ACMO partners closely with site leadership, clinical directors, and administrative operations to ensure high-quality, patient-centered care, operational excellence, and alignment with organizational strategy. This role bridges executive leadership and frontline clinical practice, maintaining a limited clinical panel while representing the CMO internally and externally as needed.

Requirements

Doctor of Medicine (MD) or Doctor of Osteopathic Medicine (DO) from an accredited medical school.
Valid and unrestricted license to practice medicine in New York State.
Board Certified or Board Eligible in Primary Care or a related specialty.
Minimum of 7 years of clinical experience and 3–5 years in a leadership or administrative role.
Demonstrated experience in clinical operations, quality improvement, and workflow optimization.
Strong interpersonal, leadership, and problem-solving skills.
Proficiency in data-driven decision-making and use of electronic health records (EHR).
Demonstrate effective communication and interpersonal skills to serve individuals from varied backgrounds, ensuring care is delivered in a manner that aligns with cultural and linguistic appropriateness requirements and organizational protocols.

Nice To Haves

Commitment to continuous learning and professional development.
Commitment to community-based healthcare, understanding its vital role in promoting health equity and improving population health outcomes.
Commitment to the mission of Callen-Lorde.

Responsibilities

Serve as a senior clinical leader supporting the CMO in overseeing medical operations across the organization.
Represent the CMO internally and externally in their absence.
Provide leadership, supervision, and professional development for Clinical Directors, Associate Directors of Medicine, and medical providers.
Foster a culture of collaboration, accountability, continuous improvement, and patient-centered care.
Oversee daily clinical operations including provider scheduling, patient flow, coverage planning, and productivity.
Partner with administrative operations and site leadership to optimize workflows and staffing models.
Monitor performance metrics related to access, efficiency, quality, and provider productivity.
Provide clinical coverage and limited patient care, maintaining a panel on a part-time basis.
Participate in after-hours and on-call coverage on a rotating basis as required.
Lead and support Quality Improvement and Quality Assurance initiatives, including audits, peer chart reviews, and corrective action planning.
Ensure compliance with Article 28, HRSA, HIPAA, and other applicable regulatory and accreditation requirements.
Set, monitor, and evaluate clinical quality indicators and outcomes.
Oversee recruitment, onboarding, orientation, and ongoing training of medical providers.
Conduct 90-day evaluations and provide ongoing supervision and mentorship.
Facilitate departmental meetings, provider education sessions, and professional development initiatives.
Partner with executive leadership on staffing, budgeting, and resource allocation aligned with organizational strategy.
Collaborate with Patient Experience, Referral Management, and hospital partners to support care coordination, transfers, and admissions.
Represent Callen-Lorde at professional conferences, trainings, and community events.

Benefits

Salary will be accompanied by the following benefits package including an exceptional low cost medical plan option for you, your spouse/domestic partner and/or your family, dental insurance, vision insurance, no cost life insurance, short- and long-term disability insurance, Flexible Spending Account, Tuition Assistance, commuter benefits, a generous paid time off plan, and a 403B retirement savings plan.

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