Associate, Change & Release Management Analyst

Santander

74d • $86,250 - $140,000

About The Position

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success. An exciting journey awaits, if you are interested in exploring the possibilities.

Requirements

• Bachelor's Degree or equivalent work experience: Computer Science/Software Engineering or equivalent field.
• 5 years in Release/Change Management, IT Operations, or PMO within complex and highly regulated environments (financial/banking services a plus).
• Familiarity with industry Change & Release Management best practices.
• Ability to effectively and confidently communicate complex concepts – in speaking and writing –with team members and all levels of technical and nontechnical customer stakeholders.
• Ability to create diagrams, policies, procedures, presentations, etc., as needed for day-to-day management as well as read blueprints/schematics, etc. as needed for planning/issue remediation.
• Enriching interpersonal skills.
• Highly self-motivated and self-directed.
• Excellent problem solving, analytical, critical thinking, and communication skills.
• Excellent attention to detail, quality, and follow-through; commitment to continuous improvement and the elimination of performance variability.
• Ability to think analytically and independently, providing the thought leadership necessary to introduce incremental and evolutionary change.
• Ability to adapt to rapidly changing requirements with a flexible and creative approach to brainstorming, troubleshooting, and problem solving.
• Well-rounded and advanced knowledge and skills across networks, servers, databases, cloud services, security, and other related disciplines.
• Knowledge of systems architectures and information security practices.
• Ability to work under high pressure situations calmly.
• Ability to make sound decisions in a manner consistent with the essential job functions.
• Ability to work in a rapidly changing environment, is comfortable with ambiguity.
• Clear leadership and capability to take fact based hard decisions when required, and ensure stakeholder alignment and clear communications.

Nice To Haves

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
• Experience in Microsoft Office products.

Responsibilities

• Coordinate and execute the release lifecycle across apps and infrastructure: prep change tickets, manage the release calendar, align stakeholders, track KPIs, and support go-live and post-release follow-ups in a regulated environment.
• Plan & coordinate releases: Maintain the release calendar, collect deployment/runbook details, identify dependencies, and align with change windows and gates in partnership with all stakeholders.
• Cross-functional orchestration: Facilitate across infra, app/dev, QA, SRE, and business teams; assess business impact and escalate when needed.
• Release readiness: Verify environment/pre-reqs, data refreshes, and validations with delivery teams ahead of cutover.
• Communications & release notes: Translate technical details into clear stakeholder updates before, during, and after releases.
• KPIs & reporting: Track and publish release/change metrics (e.g., success rate, % incidents caused by change, etc), analyze trends, and flag risks.
• Change quality & controls: Ensure changes are executed safely, validated, and fully understood; align to ITSM practices and Regulatory requirements.
• Go-live support: Coordinate checkpoints/approvals, monitor progress, manage comms/bridges, and document outcomes.
• Post-release: Capture incidents/lessons learned and drive follow-ups into the next cycle.
• Works cross functionally: to define and develop metrics, data collection, modeling, and reporting prototypes to establish trends and patterns on infrastructure events within datacenter.
• Works to remove roadblocks that prevent operations from working most effectively.
• Monitors, analyzes and recommends solutions to performance problems with enterprise business applications.

Benefits

• Base Pay Range Minimum: $86,250.00 USD
• Base Pay Range Maximum: $140,000.00 USD

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees