Associate Center Operations Director

ChenMed

1d•Onsite

About The Position

This is a customer-service and leadership-focused position working directly with patients and their families, insurance representatives, doctors and other medical personnel in a dynamic and professional environment to provide the highest level of quality healthcare to all patients. We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day. ChenMed is a family-owned, family-oriented organization committed to bringing superior health care to moderate-to-low-income seniors. Our vision is to positively change American healthcare through primary care innovation for the neediest populations. Our mission is to provide a convenient, patient-centered environment that fosters enduring relationships between doctors, staff and patients and delivers superior outcomes and a compassionate experience. We will create a healthcare system specifically for our patients' needs through dedicated doctors, a supportive team, and customized technology, and achieve value through scalable innovation, resourcefulness and accountability. Our patient promise is that you are the reason we are here. Your coordinated healthcare and well-being is our focus. Like a member of our family, we will take care of you in good times and in times of need.

Requirements

Skills in operating phones, personal computer, software and other IT systems.
Skills in oral communication (English required).
Ability to communicate with employees, patients and other individuals in a professional and courteous manner.
Ability to pay close attention to detail and to ensure accuracy of reports and data.
Ability to manage multiple processes and work effectively with other team members.
Fluent in English.

Responsibilities

Provides extraordinary customer service to all internal and external customers (including patients and other Chen Medical team members) at all times.
Monitors office communication and performance to ensure that front desk, referrals and medical assistant teams operate in an efficient, accurate and customer-focused manner.
Works with Team Leaders to conduct performance evaluations of all team members and complete any required disciplinary actions.
Monitors the number of patients and wait time to ensure proper flow of patients from check-in through appointment to check-out.
Addresses/resolves any customer-service or team member issues.
Ensures accuracy of all incoming and outgoing information including supplies, invoices, billing requests, and patient records.
Works closely with the Sales and Marketing department in developing strategies to increase and retain membership.
Conducts tours for prospective patients and ensure New Patient paperwork is completed and in chart.
Works with doctors in meeting set up, writing letters to/for patients.
Reviews reports to ensure target metrics are achieved and processes are being followed.
Ensures co-pays are compliantly collected and cash is reconciled and deposited.
Conducts walk through of the Center to ensure a clean and safe environment, including spot checks of back office for expired medications, proper biohazard waste and medicine disposal, etc.
Conducts training and refreshers regarding Medicare and HIPAA compliance, ensure annual OSHA training occur and employees have all required certifications current in their files.
Monitors transportation and housekeeping activities.
Monitors/alters team member work schedules, including approval of overtime or vacations.
Works closely with the Management Team and Administrators in relation to strategic business planning.
Other duties as assigned and modified at manager’s discretion.