Associate Center Director

InnovAge•Sacramento, CA

About The Position

The Associate Center Director is responsible for successful execution of sound business and leadership practices to support the success of the center. The Associate Center Director reports to the Center Director who serves as the primary business owner. The Associate Center Director leads, coordinates, and monitors staff and daily operations to meet the mission of the InnovAge PACE or LIFE programs in partnership with the Center Medical Director and Nursing Services Director. Essential Functions and Work Responsibilities Supervision – 50% Effectively supervises and manages direct reports, providing motivation and direction by example and leadership. Carries out supervisory responsibilities in accordance with organizational policies and applicable state and federal employment laws. Responsibilities include interviewing, hiring, and training employees in partnership with the Center Director; planning, assigning, and directing work; appraising performance; recognizing and rewarding employees; and applying corrective disciplinary procedures in partnership with HR and Center Director. Ensures annual employee performance reviews are conducted timely and effectively. Evaluates employee performance for compliance with established policies and objectives and contributions toward organizational goals. Sets the tone for morale, teamwork, and a positive employment culture. Regularly schedules leadership/management, department, and staff 1:1 meetings to provide development and communication forums. Works in a matrix environment with dotted-line accountability to sales, transportation, homecare, and network management teams to achieve local targets. Operations & Administration – 50% Oversees day-to-day operations of the Adult Day Healthcare Center (ADHC), including dietary services, ensuring facility readiness, cleanliness, safety checks, and timely completion of repairs and inspections. Works with Center staff and shared partners to develop and implement practices and initiatives that promote good customer service and participant satisfaction. Manages IDT process and Care Plan Coordination Process, including oversight of the Care Plan Coordinators. Implements standardized workflows and drives continuous process improvement , compliance and efficiencies. Coordinates with Safety and Security and facilities to ensure safety and operational continuity and adequate supplies, equipment, services. Ensures staff are informed, understand expectations, undergo applicable an training and adhere to standards. Partners with IT to implement tools and technology that support operational outcomes. Responsible for achieving KPI results, as applicable, across five pillars: People:Employee engagement score Service: Participant satisfaction score Quality: Compliance and quality targets Growth: Census targets Financial: Supports development of annual FTE and operations budget; manages site revenue, medical costs, operating expenses, and contribution margin.

Requirements

7+ years healthcare experience
5+ years management experience
1+ year working with frail or elderly populations
Bachelor’s degree in related field
Current CPR and First Aide certification or the ability to obtain CPR and First Aide certification.

Nice To Haves

Master’s degree
Bilingual (Spanish, Russian, Punjabi, or Hmong)

Responsibilities

Effectively supervises and manages direct reports, providing motivation and direction by example and leadership.
Carries out supervisory responsibilities in accordance with organizational policies and applicable state and federal employment laws.
Responsibilities include interviewing, hiring, and training employees in partnership with the Center Director; planning, assigning, and directing work; appraising performance; recognizing and rewarding employees; and applying corrective disciplinary procedures in partnership with HR and Center Director.
Ensures annual employee performance reviews are conducted timely and effectively.
Evaluates employee performance for compliance with established policies and objectives and contributions toward organizational goals.
Sets the tone for morale, teamwork, and a positive employment culture.
Regularly schedules leadership/management, department, and staff 1:1 meetings to provide development and communication forums.
Works in a matrix environment with dotted-line accountability to sales, transportation, homecare, and network management teams to achieve local targets.
Oversees day-to-day operations of the Adult Day Healthcare Center (ADHC), including dietary services, ensuring facility readiness, cleanliness, safety checks, and timely completion of repairs and inspections.
Works with Center staff and shared partners to develop and implement practices and initiatives that promote good customer service and participant satisfaction.
Manages IDT process and Care Plan Coordination Process, including oversight of the Care Plan Coordinators.
Implements standardized workflows and drives continuous process improvement , compliance and efficiencies.
Coordinates with Safety and Security and facilities to ensure safety and operational continuity and adequate supplies, equipment, services.
Ensures staff are informed, understand expectations, undergo applicable an training and adhere to standards.
Partners with IT to implement tools and technology that support operational outcomes.
Responsible for achieving KPI results, as applicable, across five pillars: People:Employee engagement score, Service: Participant satisfaction score, Quality: Compliance and quality targets, Growth: Census targets, Financial: Supports development of annual FTE and operations budget; manages site revenue, medical costs, operating expenses, and contribution margin.