Associate, Cash Processing/Funds Transfer II

The Bank of New York Mellon • Pittsburgh, PA

70d

About The Position

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We're seeking a future team member for the role of Associate, Cash Processing/Funds Transfer II to join our Payments Enablement Platform Operations team. This role is located in Pittsburgh, PA.

Requirements

• Bachelor's degree or the equivalent combination of education and experience is required.
• 3-5 years of total work experience preferred.
• Experience in financial services operations preferred.
• Ability to contribute to the achievement of team objectives.
• No direct reports but may provide guidance to less experienced team members; may have people management responsibilities in some geographies.

Responsibilities

• Monitor client payments, daily cash and wire transactions, and vet incoming transactions by matching fund and transaction receipts.
• Use systemic data to highlight, prioritize & implement to reduce manual touch points and find efficiencies in our processes.
• Lead initiatives within the to improve our Service Delivery group to develop processes & improve our client service.
• Handle client escalations/Issues to manage expectations and resolve issues in a timely manner.
• Work with management to co-ordinate, upskill and determine resourcing requirements to ensure group is working as efficiently as possible.
• Prioritize own daily workload alongside project work to ensure we manage client's expectations but also improve our responses/automation.
• Utilize & demonstrate the skills to use available digital tools & AI to enhance the user experience for our processes.
• Ensure procedures associated with monitoring client fund transfers are followed.
• Facilitate the booking of all foreign currency trades with trading desks and confirm all outgoing wire transactions are settled by the receiving institutions.
• Provide higher level support for transactions flagged by the system and escalate to management if a solution is not found.
• Act as point of contact for clients and wire recipients, addressing inquiries and concerns about the transfer process.

Benefits

• Highly competitive compensation.
• Benefits and wellbeing programs.
• Access to flexible global resources and tools.
• Generous paid leaves, including paid volunteer time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees