Associate Care Coordinator

Texas A&M University • College Station, TX

386d

About The Position

The Associate Care Coordinator plays a vital role in supporting rural healthcare providers by enhancing patient outreach and engagement programs aimed at improving the quality of care, wellness, and preventive services. This position involves program development, patient enrollment, education, and outreach, while assisting the Director of Value-Based Care in improving performance and initiatives in alternative payment models for rural healthcare.

Requirements

• Bachelor's degree in healthcare related field or an equivalent combination of education and experience.
• Two years of related experience as a medical assistant, office assistant, or a health plan, community or member services representative in a healthcare setting.

Nice To Haves

• Medical Assistant or Community Health Worker certification or similar healthcare certification.
• Two or more years of related experience as a medical assistant, office assistant, or a health plan, community or member services representative in a healthcare setting.
• Bilingual - Spanish
• Strong customer service skills to coordinate service delivery including attention to customers, sensitivity to issues, proactive identification and resolution of issues to promote positive outcomes for members.
• Effective communication, telephonic and organization skills.
• Familiarity with basic medical terminology and concepts used in care management.
• Ability to effectively participate in a multi-disciplinary team including internal and external participants.

Responsibilities

• Coordinates availability of healthcare professionals and patient preferences to assist patients in scheduling appointments.
• Performs patient intake and enrollment process into the care coordination program.
• Outreaches to potential patients to enroll them in care coordination services and coordinates program communications.
• Reviews data and documentation as it relates to quality measures and uploads supporting information to records.
• Assists in the development, implementation, and evaluation of policies and procedures related to the care coordination program.
• May develop and update training materials and deliver training sessions to other care coordination staff.
• May assist in the planning and implementation of events, meetings and workshops for internal care coordination staff and for external stakeholders as a member of the Texas Rural Engagement Program Care Coordination team.
• May assist in strategic planning related to care coordination.
• May assist in compiling program statistics.
• Works on special projects as assigned.
• Maintains program documentation and files.
• Receives and processes referrals from various sources, such as hospitals, physicians, and other healthcare providers for care coordination enrollment.
• Addresses inquiries, concerns, and provides guidance on accessing healthcare related services and resources.
• Promotes and supports patient education related to their conditions.
• Provides direct outreach to members and/or providers to close quality gaps and maintain or exceed expected population health outcomes per HEDIS, Stars and NCQA.
• Provides compassionate and empathetic support to patients and their families throughout the care coordination process.
• Performs patient outreach during transitions of care and assists in connecting them with their primary care provider.
• Supports comprehensive coordination of medical services including care team intake, outreach post emergency room visit or hospitalization, and the implementation of care plans to promote effective utilization of healthcare services.
• Serves as the primary point of contact for patients, families, and healthcare professionals regarding care coordination.
• Helps to ensure seamless transitions between care services and settings.

Benefits

• Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts, and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums.
• 12-15 days of annual paid holidays.
• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month.
• Automatically enrollment in the Teacher Retirement System of Texas.
• Free exercise programs and release time.
• Access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more.
• Educational release time and tuition assistance for completing a degree while a Texas A&M employee.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees