Associate, Business Systems Support

Sallie Mae Bank • Indianapolis, IN

289d • Hybrid

About The Position

When you join Sallie Mae, you become a champion for all students. We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big. Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way. We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other. This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work. Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more. We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills. Come do more than join something, change something. For students, for future generations, for the future of education.

Requirements

• Bachelor's Degree required with area of study related to Business, Finance, Accounting, or IT desired.
• 1+ years of professional experience working with clients/vendors in the student loan and/or related environment.
• Background with systems, application, and/or project support experience required, ideally with ArtivaRM, Artiva Studio, FDR, OpSys, Encore, and MFT.
• Experience working with external customers/clients to provide direction, support, and receive input for potential enhancements/changes.
• Experience compiling, analyzing, and researching data to make effective recommendations and/or decisions while utilizing SAS and/or SQL logic along with a functional knowledge of the EDW structure.
• Experience working in workgroups/project teams to create new enhancements or re-work existing processes in order to achieve maximum results.
• Efficient in utilizing the basic software applications to the fullest degree, including Microsoft Word, Excel, PowerPoint, and Outlook.
• Effective and professional written and verbal communications skills.
• Strong and effective ability to resolve issues and address conflict.

Nice To Haves

• Experience with cost/benefit analysis and justifications.
• Experience with system user acceptance test plan development and execution.
• Experience with Artiva Workstation and/or Artiva Studio.
• Working and practical knowledge of Post Default Operations, Loan Sales and/or Recovery business models, strategies, and concepts.

Responsibilities

• Executes routine third-party collection vendor payment remittance processing and cash reconciliations.
• Work closely with Finance, Accounting, Treasury, Monetary and third-party partnerships to ensure precise payment processing between systems of record and ArtivaRM.
• Execute validation and reconciliation routines of third-party payment processing and contingency fee administration.
• Validate and reconcile third-party collection vendor contingency fee and court cost invoices prior to payment submission to Treasury.
• Develop, maintain, and execute upon exception reporting and coordinate with Ops Analytics to create payment activity reporting, unit yield analysis, and dashboards.
• Serves as a technical point of contact for external partnerships regarding payment file processing and contingency fee reconciliations.
• Prepares summaries and process improvement recommendations to management and external partnerships regarding vendor payment remittance processing, reporting, and reconciliations.
• Analyzes and resolve discrepancies or processing exceptions on a regular basis in partnership with key contacts with third-party collection vendors.
• Performs research at a borrower account level using various systems.
• Participates in work groups to support the technical analysis of implementing new and pending system and operational requests, recovery strategy changes, and/or payment processing enhancements.
• When applicable, performs user acceptance testing and/or validation when resolving system issues, implementing new projects, and/or onboarding new third-party partnerships.
• Gather and analyze raw data for reporting, validations and reconciliations.
• Ability to leverage various data extracts and subsystems to execute SAS and/or SQL reports to support the remit and fee administration processes.
• Prepares daily, weekly and monthly reports of work performed, trending, and issues as identified to management.
• Maintains procedural and control landscape and documentation which supports the accurate and timely processing of third-party collection vendor payment remittances.

Benefits

• Competitive base salaries
• Bonus incentives
• Generous PTO, Floating Holidays and 12 Federal Holidays observed
• Support for financial-well-being and retirement 401k with employer match
• Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
• Employer paid short-term/long-term disability and basic life insurance
• Flexible hybrid working arrangements.
• Paid parental leave and adoption reimbursement programs
• Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
• Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
• Tuition Reimbursement and Family Scholarship Programs
• Career development and training opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree