Associate, Business Process Improvement

TIAA • Chicago, IL

233d • $60,700 - $120,000

About The Position

Global Client Experience (GCX) sits in the firm's Office of the Chief Operating Offer (OCOO) and includes a mix of functions that support the capital raise, servicing, new product, operational risk, and business transformation processes, and is involved in nearly every facet of the client life cycle. The GCX strategy is to offer a global, scalable client service and content delivery platform to keep pace with the growth of the business, to drive better win and retention rates, provide timely and built-for-purpose client and regulatory reporting, and deliver a seamless client experience. The Business Process Improvement team is responsible for developing and executing business improvement projects from initial assessment to implementation. The team provides counsel to senior leadership of Nuveen and manages cross-functional initiatives. Responsibilities include identifying business improvement opportunities, synthesizing complex information, designing process maps, ensuring controls are in place to address risks, and communicating recommendations.

Requirements

• University (Degree) Preferred
• 2+ Years Required; 3+ Years Preferred

Responsibilities

• Participates in meetings with various business stakeholders to help capture requirements and drive the implementation of process improvement initiatives
• Assists with documentation of the various initiatives including problem definition, current state process mapping, key metrics, controls implementation and overall future state recommendations
• Collects data for business diagnostics that helps quantify and prioritize projects along with team feedback and input
• Assists with performing impact analysis and supports process evaluation to identify, analyze, and improve operations and service quality
• Supports the team in ensuring initiatives are within the boundaries of the firm's operational risk framework
• Assists with creating execution roadmaps with key milestones and helps drive the implementation
• Tracks and monitors initiatives post-implementation with key metrics to assess the new process

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: Bachelor's degree