Associate, Business Operations

Valence•New York, NY

1d•Hybrid

About The Position

Valence has built the first-to-market AI-native coaching platform for enterprise, offering personalized, expert, and human-like guidance to any leader or employee. At Valence, we’re not just talking about the future of work — we’re actively shaping it. From your first interaction with us, you'll notice we're different. By working here you won't just help our team operate more smoothly; you'll help architect the operational systems that allow an AI-native company to scale. And we’ll be honest — this is not for everyone. This role sits at the messy intersection of systems, automation, and real-world operations. It requires someone who enjoys turning chaos into structure, eliminating manual work through automation, and building operational leverage through AI. For the right person, this is a rare opportunity to build the operational backbone of a fast-scaling AI company. This role sits at the center of how Valence runs day-to-day. You will help run, and continuously improve the operational systems that keep the company moving. This role is deeply operational work - coordinating logistics, supporting onboarding, managing vendors, and helping our leaders stay focused on the highest-impact work. This role is also to identify manual workflows across finance, people operations, IT, and internal operations — and redesign them using automation, AI tools, and structured processes. This role will be at the heart of helping to execute but also build a deeply AI first operational function at Valence. About Valence We're the only company pioneering leadership coaching for large enterprises in an AI-first way. Our mission is to transform how the world's biggest companies approach learning and development, helping teams work better together through AI-powered personalization that adapts to individual goals and organizational culture using the latest advances in machine learning and natural language processing. We've been featured in Harvard Business Review, TIME, World Economic Forum, Financial Times, Forbes and an Inc. 5000 fastest-growing private companies in America. Our clients represent the most diverse and sophisticated enterprise AI implementations globally, including Coca-Cola, Delta, Nestlé, General Mills, Schneider Electric, Deutsche Telekom, AstraZeneca, Prudential, CVS and Bristol Myers Squibb. Working at Valence means you'll work directly with Fortune 500 technology leaders, building expertise through the most complex enterprise deployments while gaining insight into diverse organizational approaches to AI transformation. These aren't just any enterprise clients - they're the companies defining what AI-first business transformation looks like across every major industry.

Requirements

Early career but high ownership
1–3 years experience in operations, administration, consulting, startups, or a similar fast-paced environment.
Operationally precise
You have exceptional attention to detail and take pride in clean data, organized systems, and processes that actually work.
AI-curious and automation-oriented
You actively experiment with AI tools, automation platforms, or scripts to eliminate manual work and increase leverage.
Systems thinker
You naturally think in workflows, handoffs, and processes. You enjoy improving how things run — not just executing tasks.
Comfortable doing the unglamorous work
You’re happy rolling up your sleeves to handle operational tasks, while constantly improving the systems behind them.
Strong communicator
You write clearly, close loops quickly, and keep stakeholders informed.
Comfortable in fast-moving environments
You can manage multiple priorities and ambiguous problems without losing structure or quality.

Responsibilities

Employee lifecycle Management: Own the logistics for employee onboarding/offboarding and benefits administration.
Administrative Hygiene: Manage critical documentation for finance (contracts, vendor records, reconciliations) and HR to ensure compliance.
Process Architecture: Convert one-off, "messy" operational tasks into repeatable, documented workflows.
System Optimization: Manage and refine the internal tools used across Finance, People, and Legal to ensure they are performing at peak efficiency.
Data Integrity: Improve how information moves between different platforms to eliminate silos and manual data entry.
Workflow Engineering: Identify manual bottlenecks and redesign them using AI tools and automation platforms.
Internal Tooling: Build lightweight automations and documentation that reduce company-wide overhead and allow for rapid scaling.