Associate Business Analyst

Synoptek•Las Vegas, NV

About The Position

We think globally, act locally. As a Managed Services Provider, Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client-base to grow and transform their businesses. We are excited to have experienced continuous growth and in keeping with that momentum we are seeking to add talent to our team. When you partner with Synoptek, you engage with an ever-growing, ever-evolving IT organization that provides a high-caliber team, results growth, and clarity. Associate Business Analyst This is an amazing opportunity to work within one of the fastest growing Managed Services Providers. We are a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support. We foster a fun and connected environment with employee benefits extending beyond general compensation and into company sponsored events and an invested culture of learning. The Associate Business Analyst is responsible for working directly with clients to analyze their business operation’s needs. This role is customer facing and will lead the utilization of workshops and discovery meetings to gather requirements and create custom IT solutions. This job description is not designed to be a comprehensive list of the duties and responsibilities required of the employee in this position, as duties, responsibilities, and activities may change at any time with or without notice

Requirements

Bachelor’s degree in related field from an accredited college or university
Experience accepted in lieu of undergraduate degree, the ratio is 1:1 - meaning one year of college equals one year of work experience and vice versa
Customarily has 1 year of business analyst or customer facing project management experience, preferred
Experience working in the IT/Tech industry
Synoptek Core DNA behaviors:
Clarity: Possesses excellent communication skills, makes a concentrated effort to speak the customers language. Ability to field questions with concise, well-constructed responses
OwnIT: Shows integrity, innovation, and accountability in completing daily assignments
Results: Solutions focused and driven to resolve conflict quickly and precisely. Proactively looks for opportunities to contribute to the company’s business goals
Growth: Willing to learn and ask questions. Constantly looking for new ways to improve yourself. Ability to adapt and grow in a fast-paced environment
Team: Embraces both customers and colleagues as team members. Ability to be flexible, respectful, engaged and collaborative
Highly organized
Ability to build rapport with clients, stakeholders and end-users to spread knowledge about the solution
Proven ability to learn quickly and navigate new software
Ability to able to effectively identify and escalate potential issues in a timely manner

Responsibilities

Collaborates with customers and their business analysts to analyze the requirements that are produced before final sign off.
Acts as the escalation point for technical support teams.
Conducts current state assessments of business processes and supporting systems
Works with clients and developers to create a set of test cases.
Works directly with end users and organizes with stakeholders to test new features/functions.
Supports remediation efforts to solve any issues that come up during the testing period
Collaborates and assesses current practices with the team.
Collects information and analyzes industry trends to support organizational/client goals.
Performs gap and data analysis in support of identifying improvement opportunities; make recommendations on findings.
Supports Technical Leads and developers by providing functional clarification and setting expectations with internal IT Team
Document, socialize, and triage issues, defects, and enhancement requests
Documents requirements, create specifications and/or wireframes, change requests, test cases, user guides, and strategy roadmap
Supports the execution of test cases and ensures overall quality of solution
Assesses current practices, collects information, and analyzes industry trends to determine organizational objectives
Prepares technical reports by analyzing and summarizing the information and trends
Speak to clients about the software's functionalities and provide options for customization