Associate Bursar

Elon University • Elon, NC

195d

About The Position

Elon University is a selective, mid-sized private university renowned as a national model for engaged and experiential learning. To learn more about our university please visit our website at (elon). Elon University is seeking an energetic, highly motivated, thoughtful, leader with strong interpersonal and organizational skills and a strong customer service focus. The Associate Bursar reports directly to the University Bursar and works as an integral part of a team to ensure compliance with university, state, and federal regulations governing student billing and payments including federal loans. This position will collaborate with colleagues across multiple departments, and programs, including Financial Aid and Accounting. This position serves as the principal billing administrator for graduate student billings, payment plans and student refunds. This position will also support the University Bursar with undergraduate tuition, meals, and housing billing.

Requirements

• Bachelor's degree required, concentration in business administration/accounting/finance/management or related field.
• 1-3 years progressively responsible experience in student financial services, banking, or related fields.
• Strong experience with electronic spreadsheets such as Microsoft Excel.
• Experience demonstrating a focus on customer service and managing sensitive situations.
• Ability to manage changing priorities.

Nice To Haves

• Higher Education experience student account experience and demonstrated understanding of student financial services.
• Experience with Touchnet, Cashnet and other student billing packages.
• Experience with Ellucian Colleague or similar ERP system.
• Working knowledge of financial aid Title IV regulations and accepted accounting principles.

Responsibilities

• Lead and execute all billing responsibilities for graduate programs.
• Maintain records for incoming and returning students.
• Bill according to each program's schedule.
• Direct communication with students regarding payments, past due balances.
• Process refunds on financial aid disbursement dates, withdrawals, and other financial inquiries.
• Attend program orientations and set up payment plans if needed.
• Import daily financial aid disbursements to student accounts.
• Manage mandatory Title IV communication to students when disbursements occur.
• Work with students and families to resolve complex concerns regarding their financial commitment to the university.
• Develop payment plan arrangements, discussing payment options and strategies.
• Administer external payment plan imports from third party system to general ledger.
• Assist with information for external auditors for annual audit process.
• Meet with representatives from schools as needed to discuss new programs and the appropriate billing structure.
• Assist with the completion and submission of 1098T forms to students.

Benefits

• 28 annual days off, including holidays and vacation.
• Immediate tuition remission for undergraduate courses.
• Tuition remission for approved graduate-level courses after 12 months of employment.
• Retirement plan with an 8 percent contribution from the university.
• Immediate eligibility for health, dental and vision insurance, along with free acute care and lab services at our onsite Health & Wellness Clinic.
• Free use of campus fitness facilities.
• Free admission to musical and theater performances, guest speakers, religious and ethnic observances, recitals, art exhibitions, entertainment and our Division I Phoenix athletics.
• Eligibility for tuition remission at Elon for spouses, qualifying domestic partners and dependents begins at two years of service.
• After two years of employment, eligibility begins for participation in the Tuition Exchange, a national scholarship exchange program that enables dependents to enroll in nationally recognized partner colleges and universities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: Bachelor's degree