Associate Branch Manager Boulder Diagonal

Elevations Credit Union • Boulder, CO

16h • $59,457 - $74,322 • Onsite

About The Position

As a leader on the branch team, the Associate Branch Manager is responsible for leading and coaching the teller team and responding to escalations in the branch. Additionally, the role is responsible for collaborating with the Branch Manager to lead the operational, transactional, compliance and member experience focuses of the branch, as well as leads the branch in the Branch Manager's absence. The Associate Branch Manager is an important part of the branch team that creates raving fans through delivering amazing experiences—every member, every time.

Requirements

• 4+ years’ experience in financial services industry
• In-depth understanding of teller role and expert knowledge of financial transactions
• Elevations uses multi-factor authentication to keep our data safe. As such, a personal smartphone is a requirement for employment with us.

Nice To Haves

• Bachelor’s degree
• Strong understanding of branch audit control
• Strong understanding of core operating and ancillary support systems
• 1+year of branch operations leadership experience.
• 1+ year supervisory experience.
• Ability to respond to escalated member and employee situations in branch

Responsibilities

• Cultivates passion for Elevations Credit Union through leadership of teller team and demonstrates Elevations’ core values, Integrity, Respect, Passion, Creativity, and Excellence.
• Coaches and supports tellers to ensure operational excellence and deliver amazing experiences - every member, every time.
• Collaborates with Branch Manager to resolve service issues including both direct member service and long-term service improvements.
• Engages members and actively leads team in a manner that models the Personalized, Elegant, Accurate, Kind, and Timely (PEAK’t) service model; using care, professionalism, and the highest level of service, exhibiting strong conflict resolution skills when needed.
• Serves as focal point for communication to and from the branch in areas of operational effectiveness, controls, compliance, risk management, transactional processes, and member experience as it relates to process and operations.
• Oversees the completion of all branch cash control audits to include individual cash positions, vault, dispensers and/or recyclers.
• Responsible for managing the escalation of internal branch requests to include but not limited to, facility repairs, computer or system issue resolution or safety and security issues.
• Adheres to all applicable Federal and State laws and regulations governing the Credit Union, including the Bank Secrecy Act (BSA).

Benefits

• A competitive total rewards package with 4 weeks paid time off for full-time employees, work anniversary paid time off, paid volunteer time off, and 12 paid holidays
• Comprehensive medical, dental, and vision plans with employer contributions to supercharge your Health Savings Account
• Up to a 4% match on 401(k) contributions
• Up to twelve weeks of fully paid parental leave
• An extensive Employee Assistance Program that provides personalized care options for your whole household
• Ample opportunity to learn, develop and grow with access to LinkedIn Learning, career and leadership development programs, job shadowing, a mentor program, and tuition reimbursement up to $5,250/year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees