Associate Branch Manager

JP McHale Pest Management • Ridgefield, CT

1d • $80,000 - $100,000

About The Position

The Associate Branch Manager closely supports the Branch Manager in leading all aspects of Sales and Services for a Pest Control Branch location. The Associate Branch Manager is accountable for all facets of the operation including team leadership, staffing, training and development, customer satisfaction and retention, service delivery, operational efficiency, and new business development.

Requirements

• Bachelor’s Degree preferred
• At least 2-4 years of related experience
• Strong communications skills (i.e., verbal, written, and presentation)
• Organizational skills, ability to multitask
• Strong problem-solving and solution identification
• Proficient in Microsoft Office Products (Word, Excel, PowerPoint, etc.)
• A valid driver’s license is required
• Excellent leadership skills with the ability to train, coach, and motivate employees
• Ability to collaborate with all departments and employees within the organization
• Strategic leader with a focus on delivering exceptional customer service

Nice To Haves

• Background in Pest Control, Termite, and/or Wildlife control preferred

Responsibilities

• Assist Branch Manager in managing Branch P&L – monitoring financial performance and expenses, driving growth, and ensuring revenue and profit plans are achieved.
• Support achievement of Key Performance Indicators (KPI) to include Revenue, EBITA, and Customer NPS Survey Scores. Additional targeted metrics include customer retention, portfolio value, technician utilization and efficiency, employee turnover, and technician accident rate.
• Directly managing the branch Pest Control Field Supervisors, and through them, the pest control technicians.
• Oversees Service operations along with the Pest Control Field Supervisors.
• Recruit, interview, hire and train branch staff.
• Monitor regulatory compliance, and quality control standards and ensure the health & safety of all employees.
• Partner with sales staff on sales plans and forecasts associated with their Branch.
• Ensures alignment with the company business model and guidelines, including implementing company programs and initiatives.
• Lead, motivate, and manage team members to deliver exceptional service for our customers.
• Resolve customer complaints and issues promptly and professionally to ensure customer satisfaction.
• Responsible for the employee performance review process to include evaluation of staff performance. Makes recommendations and administers corrective actions consistent with company policy.
• Prepare and conduct team meetings.
• Occasional travel to other branches and corporate office locations.

Benefits

• HEALTH BENEFITS
• Medical, dental and vision coverage
• Company-paid life insurance
• Company-paid short-term disability
• Optional supplemental benefits
• Enrollment eligibility begins first of the month following date of hire
• FINANCIAL ASSURANCE
• 401(k) plan with company match
• Weekly pay
• Convenient direct paycheck deposit
• Team Member reward and recognition program
• AND MORE
• Eight (8) paid holidays
• Paid Time Off
• Team Member referral bonuses
• Opportunities to participate in community events

What This Job Offers

• Job Type: Full-time
• Career Level: Manager