Associate BIT Field Engineer

Walmart

89d • $56,493 - $104,915

About The Position

The Associate Broadcast & IT Support is tasked with timely and professional support in a fast paced 24x7x365 field newsgathering/production environment. This position typically requires proficient IT support and some electronics skills. Travel (typically Domestic, but occasionally international) is required and the ability to physically lift and move equipment weighing 50 pounds or more may be necessary. Willingness to perform varied tasks when required on assignment to support the production. Ability to adapt to rapidly changing situations frequently encountered in field remote environments. Excellent customer service and communication skills (verbal, written) required. Associate Broadcast & IT Support Engineers demonstrate expertise in analyzing and solving complex technical problems and are able to work independently and autonomously in a team-based environment. Ability to manage workload and workflow for a group of peers with assistance from management is essential. This position will primarily provide field support but will also spend time in-house or assisting Broadcast and IT teams with project and maintenance work when not otherwise deployed in field.

Requirements

• Typically one or more years of experience in television, multimedia content, IT client service or broadcast maintenance capacity.
• Demonstrated ability to troubleshoot and repair broadcast and computer equipment at the board level.
• Demonstrates experience with television or multimedia production workflows.
• Demonstrated familiarity with basic server, networking topology and operating systems (e.g., Windows, Unix, etc.).
• Ability to work all shifts associated with 24x7x365 production environments.
• Capable of lifting 50 lbs. and climbing ladders for equipment and cable installation assignments.
• Must obtain a CDL Class B License.

Nice To Haves

• Willingness to learn WBD proprietary equipment and applications.
• Exposure to technology companies such as Sony, Harmonic, Evertz, etc.
• Microsoft network certification or similar.
• Software programming skills (HTML, V.B., C++, scripting, etc.).
• Autocad, MS Office Suite, Visio experience.
• Familiarity with ITSM Service Management processes.

Responsibilities

• Operate a satellite truck and/or portable satellite, microwave and streaming equipment to provide multi-path transmissions (IP/Video/Audio) from outside broadcast locations.
• Perform 24x7x365 broadcast technical support to include installation, maintenance and troubleshooting/repair of sophisticated streaming, audio and video remote broadcast production/television equipment.
• Coordinate technical installation with vendors and/or production teams.
• Document quality standards, system anomalies, operational procedures, reference materials, and project work.
• Ensure sufficient inventory of parts and technology supplies, working with procurement and asset management teams to order and track inventory.

Benefits

• Health insurance coverage.
• Employee wellness program.
• Life and disability insurance.
• Retirement savings plan.
• Paid holidays and sick time.
• Vacation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees