Associate BIT Engineer, Post Production

Warner Bros. Discovery • Atlanta, GA

60d

About The Position

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Your New Role… The primary role of the Associate BIT Engineer for Post Production Technology will be to provide Tier 2 support for media creation workstations and infrastructure for News and Sports. The core responsibilities include managing and resolving requests from clients, maintenance, and patching of systems. As your domain expertise grows, there will be opportunities to design and evolve post production workflows. The position requires fluency with Adobe Creative Cloud suite, and knowledge in various edit and graphics tools such as Cinema4D, Davinci Resolve, plugins, render farms, desktop virtualization, storage, MAM/PAM and video standards and compressions. A willingness to maintain a flexible schedule in support of production changes, perform varied tasks under some supervision and attentively listen and resolve client problems are essential to be successful in this position

Requirements

• 1-3 years' experience working with media professionals and/or production systems
• College degree, trade certification or equivalent M&E work experience
• Familiar with core business, process analysis, quantitative analysis, communication, and information technology concepts. This can have been in an academic setting, or as part of an existing/previous full-time or part-time professional role.
• Must possess basic knowledge of desktop computing and virtualized environments running Window/Linux/Mac operating systems; data storage and transfer fundamentals; and basic network infrastructure design and security best practices.
• Must be able to recognize trends and patterns, perform qualitative and quantitative analysis, and interpret results.
• Must have strong client service orientation and ability to prioritize work, anticipate needs, and maintain composure in a fast moving & demanding environment.
• Must be able to demonstrate understanding of troubleshooting & root-cause analysis
• Must be able to communicate effectively and tactfully with all levels of personnel within and external to the organization and quickly assimilate new business & technology concepts.
• Must be able to work all shifts associated with 24x7x365 production environments, including on-call shifts
• Must be able to lift 50lbs

Responsibilities

• Day-to-Day Incidents & Service Request Management: Solve problems reported by customers in ServiceNow
• Change & Knowledge Management: Document system changes, problem resolution and author/update process and workflow documentation in company CRM; Develop and publish end user training material.
• Testing & Analysis: Conduct experiments with new products/features/versions in development environments to ensure targeted outcomes do not impede production, performance or conflict with WBD security standards
• Collaboration and Communication: Collaborate closely with peers and clients to address issues, communicate expected outcomes, and set expectations for both scheduled and unscheduled work.
• Client Onboarding: Assist with the onboarding of users into companywide production systems and SaaS
• Hands-on: Build, configure & troubleshoot full-stack complex ecosystems of media systems, including networking, Media Asset Management, AV routing, and desktop virtualization
• Systems Lifecycle Management: Manage the setup, maintenance, onboarding, and retirement of systems

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees