Associate Bid Manager

Five9

8h • Hybrid

About The Position

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
This is an exciting entry-level opportunity for a driven and detail-oriented professional to launch a career in bid and proposal management. The Associate Bid Manager is a foundational member of the team, providing critical support across the proposal and content management lifecycle while developing the core skills necessary for advancement within Five9.

Requirements

• Bachelor's degree in a relevant field preferred (e.g., English, Communications, Business, Technical Writing).
• Exceptional written and verbal communication skills, with a natural talent for clear, concise, and professional expression.
• An impeccable eye for detail and a passion for organization; you thrive in structured environments and don’t let anything fall through the cracks.
• A proactive and collaborative mindset, with a strong desire to learn and a willingness to take on new challenges in a fast-paced, deadline-driven environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) is essential.

Responsibilities

• Collaborate with and support Bid Managers in the end-to-end coordination of multiple, simultaneous RFP responses, ensuring adherence to all deadlines and quality standards.
• Uphold the quality and clarity of all proposal documents through meticulous proofreading, formatting, and editing.
• Help create and maintain project outlines and track the progress of assignments from project team members.
• Actively participate in proposal kickoff meetings, capturing key decisions and action items to ensure project alignment from the start.
• Under the guidance of senior team members, collaborate with Subject Matter Experts (SMEs) across the organization to gather and synthesize the technical and business information required to create compelling responses.
• Transform boilerplate content and raw input from SMEs into clear, persuasive, and client-centric proposal narratives.
• Build a foundational knowledge of Five9’s product suite and service offerings to ensure the accuracy and relevance of all proposal content.

Benefits

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level