Associate Benefit Advisor

eHealth

About The Position

Join us in creating a better way! At eHealth, our mission is to expertly guide consumers through their health insurance and related options when, where, and how they prefer. We’re creating a better way – one that’s transparent and trustworthy for both our consumers externally and our employees internally. Move your career forward while connecting countless people to the life- changing, quality care they deserve. Our diverse team of innovators supports one another in solving some of the toughest challenges. We’re always on the lookout for creative opportunities to do right by our customers, and each other. Together, we’re creating a better way to work, united by our common passion to make a difference. What you’ll do: As a Seasonal Associate Benefit Advisor, you will guide beneficiaries as they navigate one of the most important purchasing decisions of their life, selecting their health insurance coverage. You will listen, consult, and advise clients over the phone on their health insurance options. We partner with top national and regional health insurance companies, so you will have the ability to ensure customers get the right coverage for their situation. This is a sales role in a call center environment. Your initial training will provide a springboard into a successful career selling health insurance, including preparing you for the state licensing exam. With the remaining six weeks of training, we will get you up and running quickly! This is a seasonal role beginning June 15th and ending on December 8th. Who you are: You have the ability to obtain your resident state health insurance license or currently possess an active health insurance license. You have previous sales experience or a passion for learning and growing in a sales role. You have strong technology skills; you can easily navigate between multiple systems. You are coachable and teachable. You have a high level of integrity and customer focus. You align with eHealth’s mission and demonstrate our values in your behaviors, practices, and decisions. What you should know: As part of the eHealth application process, you will be required to complete an online assessment after completing the application. The assessment is required to move forward to the interview process. This is a sales role within a call center environment. You will spend your workday on the phone answering calls from beneficiaries. Your calls will be recorded and monitored. You may be required to make outbound calls to follow up on leads and cross sell ancillary products. You will be required to meet daily sales metrics and goals. To be successful in this role you need to have good technological proficiency as the role requires you to toggle between multiple computer applications and screens while on the phone. Hours: Must be able to work 5:00AM-5:00PM PST, including weekends as needed. Must be available to work extended hours during the Annual Enrollment period, October 15th to December 7th. Licensing: Our Associate Benefit Advisors are licensed insurance agents. As a licensed position working within a regulated industry, all candidates must undergo extensive background checks, including lifetime criminal background and credit history reports. eHealth may deny employment or terminate the employment of any applicant or employee for whom the results of the background check prevents or adversely affect licensing or certification. What we offer: Competitive base pay plus uncapped commission incentives Paid training including health insurance license Ongoing support and resources Medical benefits after 90 days of employment Cell phone and internet reimbursement Our Values: At eHealth, our core values guide our work: One Team Customer Centric Innovation Integrity Quality Accountability Resilience Financial Stewardship Please note the above is a summary of responsibilities; a full job description is available upon request - The base pay range reflects the anticipated pay range for this position. The actual base pay offered will depend on various factors including individual skills, experience, performance, qualifications, the department budget, and the location where work is performed. Base pay is one component of eHealth’s total rewards package, which also includes a monthly commission-based incentive plan, plus an array of benefits designed to support employees’ personal and professional wellness. - Hourly Pay Rate -20.00 USD Hourly - Annual Commission Target -$23,400 eHealth is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, national origin, age, marital status, sexual orientation, genetic information, disability, protected veteran status, or any other consideration made unlawful by applicable federal, state or local laws. The foundation of these policies is our commitment to treat everyone fairly and equally and to have a bias-free work environment. Through our leading technology, far-reaching partnerships, consumer advocacy and industry expertise, we work tirelessly to be the online standard for finding, comparing and buying individual, family, small business and Medicare health insurance. Our customer care specialists and licensed agents are available to provide personalized assistance 24 hours a day, 7 days a week over the internet, telephone, email, fax or online chat. When private insurance is not an option, we can connect people to public assistance programs to help them find the care they need. Anyone in need of access to health coverage has an ally in eHealth. RECRUITMENT SCAMS Please read an important notice on fraudulent recruitment communications. Take care to avoid fraudulent communications purporting to be on behalf of eHealth. Recent incidents have occurred involving organizations falsely claiming to recruit on behalf of eHealth. These organizations, purporting to either work for or be affiliated with eHealth, notify individuals that their qualifications were found suitable to work as an employee (local or expatriate) for eHealth and solicit the transfer of significant sums of money to pay for work permits, insurance policies, etc. Please note that eHealth does not (nor do any of the organizations that recruit on our behalf) ever ask for money or payments from applicants at any point in the recruitment process. All individuals who are successful in gaining an offer of employment from eHealth, whether directly or indirectly, are always required to go through a formal recruitment process. Please note that these communications are fraudulent. They do not originate from eHealth nor are they associated with eHealth’s recruitment process. Noticeable points of such communications are that the communications come from non-eHealth e-mail addresses (e.g. from a yahoo.com address); the use of English is poor; and that money is requested at some stage. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar. Do not disclose your personal or financial details to anyone you do not know. If you receive such proposals, we would advise you to contact your local police station and provide them with all information you may have from the senders (email addresses, phone/fax details, etc.).

Requirements

ability to obtain your resident state health insurance license or currently possess an active health insurance license
previous sales experience or a passion for learning and growing in a sales role
strong technology skills; you can easily navigate between multiple systems
coachable and teachable
high level of integrity and customer focus
align with eHealth’s mission and demonstrate our values in your behaviors, practices, and decisions
Must be able to work 5:00AM-5:00PM PST, including weekends as needed
Must be available to work extended hours during the Annual Enrollment period, October 15th to December 7th

Responsibilities

guide beneficiaries as they navigate one of the most important purchasing decisions of their life, selecting their health insurance coverage
listen, consult, and advise clients over the phone on their health insurance options
ensure customers get the right coverage for their situation