Associate Banker

BMO•Stanton, CA

17h•Onsite

About The Position

This is a part-time 20 hours a week position. The Associate Banker delivers exceptional service to BMO customers and prospects, identifying customer needs and providing advice and guidance regarding financial solutions that are in the best interests of customers. The role involves working collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives. This includes collaborating with BMO partners to identify referral opportunities that further grow the customer’s relationship with BMO beyond personal banking. As a lobby leader, the Associate Banker welcomes and guides customers as they walk into the branch lobby, offering advice and guidance on available digital and self-serve options with the goal of making banking easy, simple, and fast. They assist in conducting client conversations about banking services to recommend alternative banking channels and provide personal banking and investment advice. The position requires meeting customer transaction-based needs with seamless execution, reviewing customer profiles, and engaging customers in needs-based conversations to identify potential opportunities and address everyday banking plans and credit card needs. The Associate Banker contributes to meeting branch business results and the customer experience, and supports operational activities such as inventory management, escalated service requests, following up on customer applications, filing, and opening and closing activities. They act as a key member of a collaborative and versatile branch and market team, probing to understand customer personal banking and credit card needs and integrating marketing promotions and programs into customer conversations to provide strategic advice. The role also involves organizing work information to ensure accuracy and completeness, taking initiative to find creative approaches that make each customer’s experience feel personal, and contributing to the ongoing improvement of the overall customer experience and business results. The Associate Banker may work at multiple branches or through various channels based on market needs, and their work schedule may differ from week to week in terms of days worked, hours, and shifts. They are responsible for following through on risk and compliance processes and policies to safeguard customer assets, maintain privacy, and act in their best interest. This includes keeping current with the wider financial services marketplace, the legal and regulatory environment, and upholding the highest ethical requirements of the industry. They maintain current knowledge of personal banking products, practices, and trends, integrating this into customer conversations, and identifying and reporting suspicious patterns of activity related to money laundering. The Associate Banker complies with legal and regulatory requirements, protects the Bank's assets, completes complex and diverse tasks within given rules/limits, analyzes issues, determines next steps, and escalates as required. They are expected to take measured risks while protecting the bank by applying the Risk Management Framework in line with the Risk Culture and within approved Risk Appetite, making sound and risk-informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents, laws, and regulations. At BMO, the company is driven by a shared Purpose: Boldly Grow the Good in business and life. This calls on them to create lasting, positive change for their customers, communities, and people by working together, innovating, and pushing boundaries to transform lives and businesses and power economic growth around the world. As a member of the BMO team, individuals are valued, respected, and heard, with opportunities to grow and make an impact from day one, supported by tools, resources, in-depth training, coaching, manager support, and network-building opportunities. BMO is a leading bank, the 8th largest in North America by assets, providing personal and commercial banking, wealth management, and investment services to more than 12 million customers in Canada, the United States, and across the globe.

Requirements

Typically between 1 – 2 years of relevant experience or an equivalent combination of education and experience.
Canada only: Registration to sell investment products completed or in progress (must be completed within 12 months) - as appropriate for the jurisdiction.
Confident and experienced in the use of social media, tablets, Smart phones, online tools, and applications.
Some experience in a consultative customer service or sales roles, with a drive to deliver a personal customer experience.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
Drive to deliver a personal customer experience.
A focus on results and the ability to thrive in a consultative sales and team-based environment.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic specialized knowledge.
Good verbal & written communication skills.
Good organization skills.
Good collaboration & team skills.
Good analytical and problem solving skills.

Nice To Haves

Certification in related field of study desirable

Responsibilities

Delivers exceptional service to BMO customers and prospects.
Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers.
Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.
Collaborates with BMO partners to identify referral opportunities that further grow the customer’s relationship with BMO beyond personal banking.
Welcomes and guides customers as they walk into the branch lobby.
Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
As a lobby leader, assists in conducting client conversations about banking services to recommend alternative banking channels and provide personal banking and investment advice.
Meets customer transaction-based needs with seamless execution.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes complex & diverse tasks within given rules/limits.
Analyzes issues and determines next steps; escalates as required.
Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.