Associate Banker

Bank of Montreal•Stanton, CA

1d•Onsite

About The Position

This is a part-time 20 hours a week position. The Associate Banker delivers exceptional service to BMO customers and prospects, identifying their needs and providing advice and guidance regarding financial solutions. This role involves working collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives, including identifying referral opportunities to grow customer relationships beyond personal banking. As a lobby leader, the Associate Banker welcomes and guides customers, offering advice on available digital and self-serve options to make banking easy, simple, and fast. They conduct client conversations about banking services, recommend alternative banking channels, and provide personal banking and investment advice. The position requires meeting customer transaction-based needs, reviewing customer profiles, and engaging in needs-based conversations to identify opportunities and address everyday banking plans and credit card needs. The Associate Banker contributes to meeting branch business results and enhancing the customer experience, supporting operational activities such as inventory management, escalated service requests, following up on customer applications, filing, and opening/closing activities. They act as a key member of a collaborative and versatile branch and market team, probing to understand customer personal banking and credit card needs, and integrating marketing promotions into conversations to provide strategic advice. The role demands organizing work information for accuracy and completeness, taking initiative to personalize customer experiences, and contributing to ongoing improvements in the overall customer experience. Associate Bankers may work at multiple branches or through various channels based on market needs, with a work schedule that may differ from week to week in terms of days worked, hours, and shifts. They must adhere to risk and compliance processes and policies to safeguard customer assets, maintain privacy, and act in their best interest. This includes staying current with the financial services marketplace, legal and regulatory environment, and ethical requirements, maintaining knowledge of personal banking products, practices, and trends, and identifying/reporting suspicious activity related to money laundering. The Associate Banker is responsible for complying with legal and regulatory requirements, protecting the Bank's assets, completing complex and diverse tasks, analyzing issues, determining next steps, and escalating as required. Broader work or accountabilities may be assigned as needed, and the role requires applying BMO's Risk Management Framework to make sound, risk-informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents, laws, and regulations.

Requirements

Typically between 1 – 2 years of relevant experience and/or certification in related field of study desirable or an equivalent combination of education and experience.
Canada only: Registration to sell investment products completed or in progress (must be completed within 12 months) - as appropriate for the jurisdiction.
Confident and experienced in the use of social media, tablets, Smart phones, online tools, and applications.
Some experience in a consultative customer service or sales roles, with a drive to deliver a personal customer experience.
Basic knowledge of specialized sales and business banking solutions to refer to specialists.
Passionate commitment to helping customers.
Drive to deliver a personal customer experience.
A focus on results and the ability to thrive in a consultative sales and team-based environment.
Resourceful self-starter with courage and confidence to approach customers.
Readiness to collaborate and work in different capacities as part of a team.
Strong interpersonal skills, including the ability to build rapport and connections with customers.
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
Basic specialized knowledge.
Verbal & written communication skills - Good.
Organization skills - Good.
Collaboration & team skills - Good.
Analytical and problem solving skills - Good.

Responsibilities

Delivers exceptional service to BMO customers and prospects.
Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers.
Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.
Collaborates with BMO partners to identify referral opportunities that further grow the customer’s relationship with BMO beyond personal banking.
Welcomes and guides customers as they walk into the branch lobby, and offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
As a lobby leader, assists in conducting client conversations about banking services to recommend alternative banking channels and provide personal banking and investment advice.
Meets customer transaction-based needs with seamless execution.
Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
Contributes to meeting branch business results and the customer experience.
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Acts as a key member of a collaborative and versatile branch and market team.
Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
Organizes work information to ensure accuracy and completeness.
Takes the initiative to find creative approaches that make each customer’s experience feel personal.
Looks for ways to contribute to the ongoing improvement of the overall customer experience.
Contributes to business results and the overall experience delivered.
May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
Complies with legal and regulatory requirements for the jurisdiction.
Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
Completes complex & diverse tasks within given rules/limits.
Analyzes issues and determines next steps; escalates as required.
Applies our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.