Associate Banker-ME Floating (40 Hours), Maryland West Market - Silver Spring, MD

JPMorgan Chase • Silver Spring, MD

405d

About The Position

As an Associate Banker-Market Expansion Float in Branch Banking, you will play a crucial role in enhancing customer experiences and building lasting relationships. This position involves representing the brand and culture of the company while providing tailored financial education and advice to clients. You will engage with customers, manage branch operations, and support the overall success of the branch by delivering exceptional service and promoting financial solutions.

Requirements

• 6+ months of customer service experience
• High school diploma or GED equivalent
• Ability to travel as required

Nice To Haves

• Ability to make personal connections, engage customers, and remain courteous and professional in a team environment while quickly and accurately learn products, services, and procedures.
• Professional, interpersonal, thorough, detailed oriented, and organized with follow-up skills.
• Strong desire and ability to influence, educate, and connect customers to technology.
• Cash handling experience.

Responsibilities

• Engages clients as they enter the branch by welcoming them and making them feel appreciated, including managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings.
• Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures and performing account origination for consumer customers.
• Provides proactive customer outreach to gauge success and offer new tools to help customers meet their consumer banking and investment goals.
• Champions new Associate Banker skills such as tablet utilization, account opening, and other key initiatives, helping Associate Bankers as they learn.
• Educates clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs whenever, wherever, and however they want.
• Shares best practices across supported branches to deliver a strong controls environment and exceptional customer experience.

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED