Associate Banker I

Republic Bank • Hodgkins, IL

234d • $20 - $23

About The Position

The Associate Banker I serves as a proactive member of the Retail Branch team, acting as both an initial sales and service contact for new and existing clients. This role involves servicing and profiling clients at the teller window to create a positive client experience. The Associate Banker I will possess a high level of teller skills and a working knowledge of the banker platform system, enabling them to service existing accounts and open new account relationships. They will establish new and existing customer account relationships through sales and referrals of retail, commercial, investments, and other lines of business products and services.

Requirements

• Extensive cash handling experience; ability to perform basic math functions.
• Basic computer skills.
• Ability to present and maintain a professional image at all times.
• Ability to read and write well enough to communicate in both oral and written form.
• Knowledge of banking policies, procedures, and regulations.
• Ability to take initiative and utilize sound judgment in decision-making and problem-solving.
• Ability to work in a team environment and interact positively with co-workers and management.
• Demonstrated sales initiative.
• Flexibility in scheduling.

Responsibilities

• Perform daily branch responsibilities and tasks such as account transactions, account maintenance, customer correspondence, balancing consistently, balance and monitor cash items, order and prepare cash shipments, and collection items.
• Cross-sell additional bank products and have knowledge of opening and closing accounts, servicing customers, processing stop payments, wire transfers, telephone transfers, placing check orders, processing special instructions on accounts, and performing general file maintenance.
• Maintain a balancing record that is in line with policy; find and correct outages and enlist help as needed for more difficult errors.
• Meet or exceed sales goals set by Branch Management by effectively cross-selling bank products and services to current and potential customers.
• Deliver superior customer service with both internal and external customers and escalate issues to management when necessary.
• Follow policies, procedures, regulations, confidentiality requirements, and operational controls.
• Address customer problems with professionalism and sound judgment, escalating more complex problems as needed.
• Maintain open and honest communication with Branch team members.
• Promote effective planning and organizational skills, dependability, flexibility, and enthusiastic participation in change and innovation.
• Maintain a well-developed working knowledge of the complete line of products and services offered.
• Continuously increase knowledge and skills through self-motivation, formal education, seminars, and in-house training.
• Provide support to new and less experienced Associate Bankers.
• Actively participate in all bank promotional events and product/service initiatives.
• Represent the bank in the community in a professional manner.
• Follow all Branch standards including maintaining a well-organized and prepared work environment.
• Perform other duties as assigned.

Benefits

• Competitive salary range of $20 - $23 per hour.
• Generous Paid time Off (PTO).
• Health, dental, and vision insurance with tax-advantaged FSA and HSA account options.
• Retirement benefits including 401k plan with discretionary matching contributions.
• Childcare assistance program.
• Parental Leave for both primary and secondary caregivers.
• Short-term and long-term disability coverage.
• Basic Life and AD&D insurance with elective additional coverage.
• Mental health & wellness benefits including bank-paid Headspace meditation app subscription.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED