Associate, Ballpark Experience

New York Mets•New York, NY

About The Position

Summary: The New York Mets are seeking an Associate, Ballpark Experience to provide operational, administrative, and customer-service assistance to ensure the smooth execution of day-to-day activities. They will support multiple verticals, including Hospitality, Consumer Products, Promotions & Gameday Events, Heritage & Memorabilia, and Game Presentation. Essential Duties & Responsibilities: Departmental Operations & Administrative Support Provide cross-functional support for daily BE operations, assisting with administrative, event, and logistics tasks Manage promotional inventory, short-turn internal and external requests for promotional items, merchandise, and VIP gifts Assist with meeting setup, credential distribution, deliveries, and inventory organization Maintain department supplies, swag, and signage; track requests and replenishment needs Support game-day and event operations, including setup and breakdown of activations, hospitality spaces, and promotional areas Retail & Order Fulfillment – “Mets Team Store Delivered to Your Door” Serve as a primary point of contact for phone and email orders through the Mets Team Store Provide exceptional customer service — confirm product availability, process orders, manage payments, and respond to inquiries Pick, pack, and ship orders accurately and on time; coordinate with Aramark Retail for inventory and restocking Track order data, returns, and guest feedback; help develop ideas to drive additional business Collaborate with Marketing and Consumer Products to promote the service and ensure brand consistency Support Amazin’ Memorabilia fulfillment, shipping, and auction management as needed Game-Day & Event Support Assist with anthem singers, Veterans of the Game, and on-field ceremonies, coordinating tickets, escorts, and hospitality needs Support Promotions & Guest Experience Staff on giveaway distribution, tracking inventory, special ticketed events, theme-night setup, and fan engagement activations Provide backup support for Hospitality events, retail displays, and special initiatives Serve as a visible, guest-facing representative of the Ballpark Experience team on game days Qualifications: Bachelor’s degree required 0–2 years of relevant experience (sports, hospitality, retail, or event operations preferred) Strong organizational skills and attention to detail Excellent written and verbal communication Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and Adobe Photoshop is a plus Must be available to work non-traditional hours, including nights, weekends, and all Mets home games or major events Ability to lift up to 25 lbs. and perform occasional physical tasks related to event setup Valid Driver’s License and ability to travel to different sites as needed Core Competencies & Attributes Service Mindset: Enthusiastic and eager to assist teammates and guests Team Player: Willing to help across all verticals and adapt to changing priorities Responsiveness: Handles requests quickly and professionally to maintain BE’s “best to work with” standard Attention to Detail: Ensures accuracy in orders, communication, and execution Professionalism: Represents the Mets brand with positivity, courtesy, and reliability The above information is intended to describe the general nature, type, and level of work to be performed. The information is not intended to be an exhaustive or complete list of all responsibilities, duties, and skills required for this position. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. The individual selected may perform other related duties as assigned or requested. The New York Mets recognize the importance of a diverse workforce and value the unique qualities individuals of various backgrounds and experiences can offer to the Organization. Our continued success depends heavily on the quality of our workforce. The Organization is committed to providing employees with the opportunity to develop to their fullest potential. Hourly Rate: $22.00 For technical reasons, we strongly advise to not use an .edu email address when applying. Thank you very much. The New York Mets are a world-class Sports and Media Entertainment Company located in Flushing, New York. We strive to foster both personal and professional development and provide employees with the necessary tools and experiences that will prepare them for success in a competitive industry. We are continuously targeting talented candidates with transferable experience, intrinsic passion for success and intense love for the game. Off the field, our team includes 250 full time employees, 110 seasonal interns and 1200 game day employees working together to provide exceptional service to our fans.

Requirements

Bachelor’s degree required
0–2 years of relevant experience (sports, hospitality, retail, or event operations preferred)
Strong organizational skills and attention to detail
Excellent written and verbal communication
Must be available to work non-traditional hours, including nights, weekends, and all Mets home games or major events
Ability to lift up to 25 lbs. and perform occasional physical tasks related to event setup
Valid Driver’s License and ability to travel to different sites as needed
Service Mindset: Enthusiastic and eager to assist teammates and guests
Team Player: Willing to help across all verticals and adapt to changing priorities
Responsiveness: Handles requests quickly and professionally to maintain BE’s “best to work with” standard
Attention to Detail: Ensures accuracy in orders, communication, and execution
Professionalism: Represents the Mets brand with positivity, courtesy, and reliability

Nice To Haves

Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and Adobe Photoshop is a plus

Responsibilities

Provide cross-functional support for daily BE operations, assisting with administrative, event, and logistics tasks
Manage promotional inventory, short-turn internal and external requests for promotional items, merchandise, and VIP gifts
Assist with meeting setup, credential distribution, deliveries, and inventory organization
Maintain department supplies, swag, and signage; track requests and replenishment needs
Support game-day and event operations, including setup and breakdown of activations, hospitality spaces, and promotional areas
Serve as a primary point of contact for phone and email orders through the Mets Team Store
Provide exceptional customer service — confirm product availability, process orders, manage payments, and respond to inquiries
Pick, pack, and ship orders accurately and on time; coordinate with Aramark Retail for inventory and restocking
Track order data, returns, and guest feedback; help develop ideas to drive additional business
Collaborate with Marketing and Consumer Products to promote the service and ensure brand consistency
Support Amazin’ Memorabilia fulfillment, shipping, and auction management as needed
Assist with anthem singers, Veterans of the Game, and on-field ceremonies, coordinating tickets, escorts, and hospitality needs
Support Promotions & Guest Experience Staff on giveaway distribution, tracking inventory, special ticketed events, theme-night setup, and fan engagement activations
Provide backup support for Hospitality events, retail displays, and special initiatives
Serve as a visible, guest-facing representative of the Ballpark Experience team on game days