Associate Automation Engineer

FCX Performance•Norwood, MA

15d

About The Position

This development role combines customer-facing outside sales and support with in-depth technical application engineering and is intended to prepare you for opportunities in both technical and commercial positions within our business. The primary responsibility is to support the sales team by understanding customer needs, solving technical challenges, and specifying automation solutions using Gibson Engineering's product portfolio. This position will report to senior management and work under the mentorship of experienced engineers from multiple functional groups within the business. The role will be exposed to all aspects of our business development, technical support, mechanical design, application engineering and outside sales functions. You will gain experience as a technical consultant and relationship manager as you build commercial and technical competence intended to provide the foundation for a career in technical customer-facing roles.

Requirements

Comfort with public speaking and enthusiastic presentation of technical materials.
Excellent verbal and written communication skills.
Strong sense of teamwork and willingness to help others.
Ability to break down, organize, and manage complex projects.
Strong multitasking, prioritization, and time management skills.
Ability to retain technical details
Hands-on mechanical and technical aptitude; ability to use test tools (multimeters, oscilloscopes).
Positive attitude and receptive to direction.
Active listening skills.
Bachelor’s degree or higher in engineering discipline OR 3-5 years in technical sales or engineering support role.
Strong computer skills (email, word processing, spreadsheets).
Valid driver’s license

Nice To Haves

Familiarity with industrial control systems (PLC, HMI, Machine Vision, Motion Control, Robotics) is a plus.
Ability to read/understand electrical schematics and mechanical drawings; working knowledge of CAD systems is a plus.

Responsibilities

Perform market and industry research to generate target customer lists and perform other prospective activities to generate sales leads.
Proactively plan and execute customer interactions (in-person, virtual), including sales calls, technical presentations, and follow-up supporting activities.
Perform technical feasibility studies, proof-of-concept work, and product demonstrations (hardware and software related).
Effectively and creatively apply Gibson Engineering's represented technology and products to solve specific customer problems and create interesting technical demonstrations.
Configure, program, and debug automation equipment (e.g., PLCs, HMIs, motion controls, robotics, vision systems) as needed for demos or support.
Collaborate with sales engineers and manufacturer resources to define project scope, select appropriate products, and generate detailed quotations.
Provide pre- and post-sales technical support to customers and internal teams, including troubleshooting.
Educate customers on products and solutions through various formats (one-on-one, small group, classroom).
Support territory and accounts management by documenting activities within our CRM system.
Continuously learn about the latest automation technology and products through formal and self-guided training.
Communicate effectively regarding project status and expectations with customers, peers, and management.