Associate Authentication Analyst

DigiCert•Lehi, UT

8d•$19•Hybrid

About The Position

DigiCert is a global leader in intelligent trust, helping organizations protect the digital interactions people rely on every day. From websites and cloud services to connected devices and critical systems, we make sure digital experiences are secure, private, and authentic. Our AI-powered DigiCert ONE platform brings together certificates, DNS, and lifecycle management to help organizations stay ahead of risk as technology and threats evolve. Trusted by more than 100,000 organizations—including 90% of the Fortune 500—DigiCert helps businesses operate with confidence today while preparing for what’s next, including a quantum-safe future. DigiCert is looking for a detail-oriented, energetic Associate Authentication Analyst to join our team. The Associate Authentication Analyst will be responsible for ensuring the quality of our internal and customer-facing validation products for the DigiCert software. This includes executing validation scripts, reviewing completed test results, and packaging them into a Transferable validation product.

Requirements

High School Diploma or equivalent.
1+ years of experience in customer service.
Comfortable working on a computer daily and conversing over the phone and through email.
Strong oral, written and interpersonal communication skills.
Proficient knowledge of Microsoft products and other applicable software or applications.
Detailed-oriented with excellent organization skills.
Self-motivated, manage your time well, and get things done.
Team oriented and ability to work with people from diverse backgrounds.

Nice To Haves

Bachelors degree in IT, Computer Science, or other technical degree.
2+ years of experience in a customer service role within the tech industry.
Excellent knowledge of Microsoft products and other applicable software or applications.

Responsibilities

Project a professional company image through phone, chat and email interactions.
Recognize, document and alert supervisors of trends in customer calls.
Research customer organizations and verify organization contact details online.
Answer pre-sales and customer inquiries via phone, email, and live chat.
Analyze validation test data to determine whether systems or processes have met validation criteria or to identify root causes of production problems.
Coordinate the implementation or scheduling of validation testing with affected departments and personnel.
Study product characteristics or customer requirements and confer with management to determine validation objectives and standards.
Create, populate, or maintain databases for tracking validation activities, test results, or validated systems.