Associate Auction Coordinator - Charleston WV (PART TIME OPPORTUNITY)

Auction.com • Charleston, WV

22h • Onsite

About The Position

The Associate Auction Coordinator represents Auction.com, the leading online real estate marketplace, by conducting, co-hosting, and participating in live auctions, typically held on courthouse steps. This role involves interacting with bidders, performing necessary tasks to complete auctions, and multitasking to meet all required processes. Coordinators also educate customers on auction participation to help turn houses into homes. The position is based in Charleston, WV, but requires travel up to 2 hours to county courthouse auctions in surrounding areas, with a rental car provided for travel outside the primary territory. The schedule is flexible and adaptable, with live auctions occurring Monday through Friday from 8:00 am to 6:00 pm. The role includes required in-person and Zoom training sessions, team calls, and access to resources for skill improvement and additional compensation. Each auction day typically involves 3-4 hours of work, averaging 8-12 hours weekly, though hours fluctuate and are not guaranteed.

Requirements

• Enjoys working in customer service and specifically enjoys interacting with and helping people.
• Is tech-savvy and has excellent technical troubleshooting skills.
• Is proficient in Microsoft Office.
• Has excellent listening, verbal and written communication skills.
• Has great adaptability and quickly grasps new concepts.
• Achieves high performance while managing several assignments.
• Thrives in dynamic environments and can think quickly on their feet.
• Works well independently and as a team while continuously maintaining a team mindset.
• Is comfortable leading and interacting with a crowd.
• Is patient, clear and concise when talking to customers.
• Is open to feedback and coaching.
• Has a high school diploma or equivalent as a minimum level of education.
• Has the ability to lift up to 50 pounds when needed.
• Has the ability to stand for long hours and outside in all weather conditions.
• Can regularly travel up to 2 hours to event locations in their personal vehicle.

Nice To Haves

• Prior auction experience

Responsibilities

• Contribute to various functions of auctions and events.
• Welcome guests and collect customer information to ensure all pre-auction requirements are met before participation in the auction.
• Learn and share knowledge about Auction.com programs and initiatives that deliver the best auction experience and resources for attendees.
• Collect sensitive buyer and seller information with 100% data input accuracy.
• Multi-task within the fast-paced auction environment and provide customer service to all event day attendees.
• Maintain the highest level of professionalism with customers and on-site event location staff such as deputies, government employees, attorneys, etc.
• Maintain equipment and materials.
• Be a subject matter expert on customer resources.
• Professional communication and networking.
• Collect customer information using proprietary software.
• Complete customer receipts and comfortably handle funds, including cash.
• Complete event reports.
• Emphasize attendance, participating in and contributing to scheduled training and team calls.
• Complete all tasks with high quality, efficiency, and attention to detail.

Benefits

• Competitive pay
• Professional experience for your resume
• A unique working environment (no office!)
• Regular training opportunities for professional growth and development
• Employee recognition program
• Employee referral program
• Eligibility to participate in the Auction.com 401k program
• Competitive Travel Pay Policy to help compensate for personal vehicle usage, when applicable

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees