Associate Application Analyst - ERP Trainer

UHS•King of Prussia, PA

61d

About The Position

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (NYSE: UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 300 corporation, annual revenues were $15.8 billion in 2024. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com The Corporate Information Services Department is seeking a dynamic and talented Associate Application Analyst – Enterprise Resource Planning (ERP) Training. The Associate Application Analyst – ERP Training provides learning and development services to UHS Corporate, Acute Care, IPM and Behavioral Health facilities to increase the effectiveness of HR, Payroll, Supply Chain, and Finance staff to better manage our infrastructure to better support the delivery of quality healthcare services to our patients. Works with the IS Training Coordinator, Training Content Developer/Lead and subject matter experts (SMEs) to support the creation and maintenance of educational materials to improve the accuracy of Workday transactions. Assists with new training initiatives and provides ongoing support for existing applications. Works in a collaborative environment with facility staff, providers, SMEs, technical experts, and business leaders to deliver training that is accurate and complete for Employee Self-Service (ESS) and Manager Self-Service (MSS) transactions. Training includes but is not limited to classroom and virtual delivery. Assists in configuring, data staging, and testing the Workday Training Tenant to provide a lifelike environment and an optimal learning experience.

Requirements

This position requires an associate or bachelor’s degree preferably in Business, Liberal Arts, or Education.
No work experience is required; some work experience would enhance the skills and abilities necessary to perform this job.
Some knowledge of hospital environments is preferred.
Solid planning, time management and organizational skills
Excellent written and verbal communication skills.
Ability to work independently and work well with others.
Positive attitude, results driven, and detail oriented.
Demonstrates customer-oriented service excellence principles, as outlined in UHS corporate standards.
Strong interpersonal and presentation skills.
Proficient in Microsoft Excel, Word, PowerPoint, SharePoint and Outlook
Able to quickly learn new software and business processes.
Experience using collaborative tools like Zoom and MS Teams as virtual classroom/meeting tool.
Travel Requirements: Up to 50% travel during 3 months leading up to go-live events, standard travel up to 25%.

Nice To Haves

Experience using Articulate 360 or Camtasia would be advantageous.

Responsibilities

Support Production of Training Materials:
Participates in the creation and editing of training materials such as handouts, tip sheets, recorded ERP/Workday demonstrations, and training guides.
Assists content developers with creation, editing, and content uploads for learning videos and interactive web-based modules as needed.
Updates training curriculum based on system/business needs and communicates changes to all affected parties.
Uses proper business writing skills to effectively communicate concepts in a clear, concise manner.
Adheres to appropriate adult learning principles.
Performs quality review of new or updated training materials.
Establishes and maintains regular communications with education team.
Training System Maintenance & Support:
Participates in preparing the training systems for classes as needed.
Performs testing and maintenance of training systems.
Adheres to UHS Service Level and Change Advisory Board Policies.
Updates/maintains classes in Learning Management System.
Demonstrates analytical problem solving to address Customer Service tickets pertaining to ERP training (as assigned).
Conducts Training:
Tracks registration/attendance and grades classes in HealthStream LMS or other LMS systems and other training reporting mechanisms (in SharePoint).
Works with facility staff to ensure classroom is ready for training, training materials present, equipment available and functioning, etc.
Conducts classroom, virtual, group, or one on one training as dependent on specific learning requirements.
Administration and Oversight:
Maintains Service Excellence principles.
Prepares and submits status reports to supervisor as required.
Properly documents updates to training materials and file appropriately.
Keeps management well informed of activities, needs, problems.]
Monitors and updates service requests in the UHS ticket tracking system and Workday Case Management pertaining to training.
Other Training-Related Assignments:
Attends classes to assist experienced trainer as needed.
Accepts teaching opportunities, when presented.
Collaborates with project managers on special training projects.
Provides support to UHS entities as needed.