Associate Analyst Quality
About The Position
Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. As an Associate Analyst, Quality at RXO, you’ll help to drive continuous improvement and achieve Customer Quality Metrics. We will equip you with the best tools in the industry to grow and develop to a level that will exceed your expectations and help you reach your career goals.
Requirements
- Bachelor’s degree in a related field or equivalent related work or military experience
Nice To Haves
- 1 year of experience in transportation
- Experience with multiple modes of transportation, including DDS, LTL, Truckload, Intermodal and Air
- Availability to travel up to 25% of the time
- Excellent communication and interpersonal skills
Responsibilities
- Maintain databases, extract information and develops scorecards to measure and improve overall • performance
- Monitors, tracks, and evaluates third party carrier performance to Transportation Quantity/Damage metrics
- Prepare related reports, graphs, charts, presentations, and other documents to support analyses
- Utilize systems and software to develop and maintain reporting tools to support business decisions
- Serve as liaison between third party carrier and Customer when validity of claims data is in question
- Creates Standardized work procedures (SOS/JES) for quality/claims activities
- Works with Customer to establish and support strategies for continuous improvement of the quality at third party carriers
- Identify areas and improvement and drive cost savings in logistics projects
- Travel to various Customer, carrier, or supplier facilities across North America to support root cause and corrective action functions as part of current quality improvement strategies
- Ensure that new strategies and process implementations meet or exceed customer expectations
- Conduct and contribute to quarterly business reviews and presentations
Benefits
- Comprehensive medical, dental, and vision plans
- 401(k) retirement plan with up to 5% company match
- Pre-tax accounts to help streamline eligible expenses
- Company-paid disability and life insurance
- Employee Assistance Program (EAP)
- Career and Leadership Development Programs
- Paid time off, company holidays, and volunteer days
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
