Associate Analyst, Operations - Performance and Data Recon

LPL Financial•Tempe, SC

9h•$21 - $35

About The Position

The Associate Professional within the Performance and Data Reconciliation (PDR) department on the Client Reporting Specialized Service Team (CRSST) assumes a critical role in offering expert resolutions to inquiries or requests pertaining to LPL Client Reporting Applications and software. This role involves becoming a Subject Matter Expert on Client Reporting and taking on additional responsibilities related to 3rd Party Reporting, PDR Level II Processes, and/or Client Reporting Mailbox duties. PDR serves as a dedicated liaison for addressing advanced Client Reporting escalations, with a steadfast commitment to delivering an unmatched service experience, ensuring that all Client Reporting needs are not only met but also surpassed.

Requirements

1+ year in financial services with client facing or operations experience ( comparable experience may be considered )
Excellent verbal and written communication skills
Strong time management and organizational skills
Strong attention to detail with a proactive approach to solving and preventing problems
Ability to present complex information in a clear and concise way; strong analytical skills
Ability to prioritize responsibilities to ensure deadlines provided by regulators and firm are followed and identify and manage firm risk
Ability to perform under pressure and adapt to changes

Nice To Haves

Prior experience in client service or support roles within the financial industry is advantageous
Experience using Client Works, Dynamics for case management, and NICE phone system
MS excel, MS word, and other MS office suite experience
Excellent communication and interpersonal skills to engage with clients and internal stakeholders
Demonstrated ability to work both independently and collaboratively in a team-oriented environment
Knowledgeable in a wide range of investments and client reporting applications, including but not limited to; mutual funds, fixed income products, options, common stocks and annuities
Bachelor's degree in Finance, Business, or a related field is preferred
Securities Industry Essentials (SIE) is a plus

Responsibilities

Develop an in-depth understanding of Client Reporting Applications and software to become a Subject Matter Expert (SME)
Respond promptly and accurately to client inquiries, offering effective solutions and resolutions
Take ownership of advanced Client Reporting escalations, serving as a dedicated liaison for escalated cases
Proactively seek opportunities to enhance the client experience through continuous improvement initiatives
Collaborate with team members to provide support on 3rd Party Reporting, PDR Level II Processes, Team Projects, and/or Client Reporting Mailbox duties
Strive to maintain a high level of professionalism and empathy while interacting with clients to build positive relationships.
Continuously update knowledge of industry trends and best practices to offer cutting-edge solutions.
Maintain a queue SLA of 80% or more
Direct all inquiries through the proper channels to ensure proper processing and escalating inquiries when needed
Identify trends and suggest operational improvements to the PDR team
Actively participate in customer service, technology and continuous learning trainings
Collaborate with internal business partners to assist in resolving escalations
Adapting and adopting to process changes and the updates related to client-facing software functionality
Engage in Team Huddles and become a well-rounded individual that contributes to a positive team dynamic and culture