Associate Analyst, IT DC

Tractor Supply Company • Brentwood, TN

4d

About The Position

This position is responsible for overseeing technology solutions in the distribution center (DC), mixing centers, and impact centers within the organization.
The position will provide technical and functional support for the DC users to include hardware, warehouse software, RF Technology, desktop & mobile devices, wireless access points, UPS systems, warehouse servers, local and network printers, and LANs (wired and wireless).

Requirements

• Experience supporting Warehouse Management Systems, MHE Systems, & RF Technology with 0-2 years required.
• Experience in network administration of a Windows Network including experience with routing, RF networks, and RD devices for a minimum of 1 year.
• Bachelor’s degree preferred. Any suitable combination of education and experience will be considered.

Nice To Haves

• Demonstrate knowledge and technical acumen supporting DC processes and solutions for receiving, replenishment, planning, picking, packing, and shipping.
• Assists with diagnoses and resolutions of configurations and troubleshoots issues spanning multiple hardware, DC applications, and OS technologies.
• Create and maintain appropriate functional documentation for all DC related IT systems and processes.
• Participate in testing of new processes or suggest improvements to existing processes at the DC.
• Demonstrate skills in MS Office Suite to accomplish required tasks.
• Work effectively with a distributed team, across time-zones with minimal supervision.
• Participate in 24x7 on call rotations; respond to off shifts as needed or required.
• Travel to provide support (or provides support remotely) to other distribution centers, as occasionally requested and needed.

Responsibilities

• Provide functional support to DC end users for all technology systems installed at the facility (with the exception of systems and/or processes that have not been procured / managed / supported via the IT division of TSC) and using appropriate skills, liaise with end users, vendors, SSC support personnel, DC users and administrative staff as required to troubleshoot and resolve technical support issues.
• Install and provide support and maintenance of the DC network and hardware, including but not limited to servers, RF hardware, terminals, thin clients, PCs, printers, fax machines, network switches, wireless access points, cables, racks, and hubs, configuring and monitoring system backups as defined and processed at each DC.
• Assist the Store Support Center (SSC) with the installation, maintenance, and support of standards desktop software applications including but not limited to Microsoft Operating Systems, Microsoft Office programs, security antivirus, and systems security updates.
• Act as a liaison for IT-related projects at the DC, providing local IT support for the DC with minimal supervision and the ability to manage multiple competing priorities on a daily basis, creating and maintaining appropriate function documentation, engaging with the warehouse manager and the DC support staff to understand business needs, and translating needs into technical requirements.
• Initiate and respond to work tickets and resolve problems or service requests as assigned.

Benefits

• Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members.
• Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15-hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees