Associate Analyst - Fraud Prevention Wires

Ally • Austin, TX

393d • Onsite

About The Position

The Associate Analyst - Fraud Prevention Wires position at Ally is focused on assessing risks related to potentially fraudulent wire transfers. The role involves conducting research, executing countermeasures, and providing documentation of findings while maintaining a high level of customer service. The analyst will work closely with various teams within Operations and must handle incoming calls effectively, ensuring compliance with established standards and policies.

Requirements

• 1+ years of experience in Bank Fraud or Wire Fraud required.
• Deposit operations experience highly preferred.
• Experience providing quality customer service through incoming and outbound calls.
• Ability to multi-task and adapt to change.
• Strong written and verbal communication skills.
• Effective time management and organizational skills with the ability to meet service level agreements.
• Strong Windows based PC skills required.

Nice To Haves

• Challenge driven and goal oriented.
• Capable of handling emergency or crisis situations.
• Ability to effectively communicate by email and Teams and maintain timely updates.

Responsibilities

• Handle outbound and incoming calls from internal Ally associates and external customers.
• Perform reviews utilizing various tools and reports to identify potential fraudulent activities on Ally Bank Deposit accounts.
• Research incidents and allegations, interacting with other departments such as Risk, Compliance, and Legal.
• Execute countermeasures and mitigation strategies to prevent losses to the bank and customers.
• Ensure compliance with established standards, policies, and procedures set by Corporate Security or other Ally Bank departments.
• Provide excellent customer service to customers impacted by potential fraud.
• Review new accounts, negative balance accounts, ACH reports, and suspicious activity on existing accounts.

Benefits

• Competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
• Industry-leading 401K retirement savings plan with matching and company contributions.
• Student loan and 529 educational assistance programs.
• Tuition reimbursement and other financial well-being programs.
• Flexible health and insurance options including dental and vision.
• Pre-tax Health Savings Account with employer contributions.
• Adoption, surrogacy, and fertility support.
• Parental and caregiver leave, back-up child and adult/elder day care program, and childcare discounts.
• Employee Assistance Program and subsidized Weight Watchers® program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Printing and Related Support Activities
• Education Level: No Education Listed