Associate Analyst, Customer (REMOTE)
About The Position
The Customer Data Analyst is responsible for providing data-driven insights to enable the creation and execution of customer marketing audiences to drive increased revenues and margins. This position is responsible for pulling and communicating all customer data to support their campaign and audience strategies to maximize ROI and customer value. This position will be focused on Hollister Family of Brands. They will perform data analysis within our Customer Data Warehouse housed in Snowflake and within PowerBi. They will share findings and actional insights with stakeholders through the creation of dashboards, write ups, and presentations. Experience in analytics, storytelling, and communication are key to this role.
Requirements
- Bachelor’s degree or related experience
- minimum 1 year of data analytics, reporting, or other related experience
- Familiarity with querying languages, database structures and Microsoft Office Solutions, particularly Excel and PPT
- Expertise in SQL (Snowflake – preferred; SQL Server, etc)
- Experience with data visualization tools (Power BI – preferred; Adobe Workspace, Tableau, etc.)
- Excellent written and verbal communication skills
- Attention to detail with a strong focus on analytics
- Motivated with ability to thrive in a fluid and demanding environment
- Naturally curious, with a desire to dig deeper to find the why and identify key trends/ themes
Nice To Haves
- Expertise in Web Analytic tools (Adobe Analytics – preferred)
- Experience with presenting to leaders / partners
- Comprehensive understanding of e-commerce, usability principles and site technologies
- Ability to consolidate and package results and insights into well-organized, consumable presentations with actionable recommendations and strategies
Responsibilities
- Quantify and summarize total brand customer audience performance and outcomes
- Complete comprehensive end-to-end analysis, from data collection and visualization to presentation of key findings and actionable insights
- Provide an objective source of truth to assess marketing campaigns and tactics
- Partner with stakeholders to set expected outcomes and goals for marketing campaigns and customer audiences
- Build effective relationships with core stakeholders – marketing, analytics, planning, promotions, corporate strategy
- Perform QA of data collection and recommend necessary fixes and updates; escalate high impact issues to leadership for resolution
Benefits
- Incentive bonus program
- 401(K) savings plan with company match
- Annual companywide review process
- Flexible spending accounts
- Medical, dental and vision insurance
- Life and disability insurance
- Associate assistance program
- Paid parental and adoption leave
- Access to fertility and adoption benefits through Carrot
- Access to mental health and wellness app, Headspace
- Paid Caregiver Leave
- Mobile Stipend
- Paid time off and one paid volunteer day per year, allowing you to give back to your community
- Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles and six work from anywhere weeks per year)
- Seven associate wellness half days per year
- Merchandise discount on all of our brands
- Opportunities for career advancement, we believe in promoting from within
- Access to multiple Associate Resource Groups
- Global team of people who will celebrate you for being YOU!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
