Associate Analyst - Bank Fraud

Ally Financial • Jacksonville, FL

274d • Onsite

About The Position

The Fraud Support Analyst position handles incoming calls to assess various situations and identify risks. You will work closely with the Fraud Leadership and Operations to assist with the deterrence of fraud against Ally Bank. This requires the ability to conduct research, execute various methods and provide clear documentation of all findings. This role is in a call center environment with a minimum of 25 inbound and/or outbound calls per day. A successful candidate in this role is able to manage the large call volume while providing meticulously detailed fraud reviews of each findings.

Requirements

• 1+ year of experience in retail branch banking - Bank Fraud Preferred
• 1+ year of experience in Customer Service/Call Center environment (Preferred)
• Knowledge of fraudulent banking transactions strongly recommended
• Experience with Salesforce, WebCSR, FraudNet, Compass, and/or LexisNexis
• Strong written and verbal communication skills.
• Effective time management and organizational skills

Responsibilities

• Perform a series of reviews utilizing various tools and reports to identify potential fraudulent activities on new/existing Ally Bank Deposit accounts.
• Thoroughly research incidents and/or allegations and interact with other departments of Ally Bank, Risk, Compliance and Legal.
• Some interaction may be necessary with other companies or local, state, and federal authorities.
• Effectively execute countermeasures and various mitigation strategies to avoid losses to the bank and to our customers.
• Ensures enterprise-wide compliance with established standards, policies and procedures for the bank set by Corporate Security or other Ally Bank departments.
• Provide excellent customer service to those customers impacted by potential fraud, ensuring we offer assistance as appropriate.
• Review of new accounts, negative balance accounts, ACH reports, Call Center Fraud notifications and any suspicious activity on existing accounts.
• Assist manager in the preparation of reports as required for documentation to ensure adherence to policies and procedures.

Benefits

• 11 paid holidays
• 20 paid time off days
• 8 hours of volunteer time off, yearly
• 401K retirement savings plan with matching and company contributions
• Student loan pay downs and 529 educational save up assistance programs
• Tuition reimbursement
• Employee stock purchase plan
• Flexible health and insurance options including medical, dental and vision
• Employee, spouse and child life insurance
• Short- and long-term disability
• Pre-tax Health Savings Account with employer contributions
• Healthcare FSA
• Critical illness, accident & hospital indemnity insurance
• Adoption, surrogacy and fertility assistance
• Paid parental and caregiver leave
• Dependent Day Care FSA
• Mentally Fit Employee Assistance Program
• Subsidized and discounted Weight Watchers® program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities