Percepta-posted 4 days ago
Full-time • Entry Level
Remote • Austin, TX
501-1,000 employees

As a Associate Administrator Systems Administration working remotely in the United States, you’ll be a part of bringing humanity to business. Associate Administrator position provides Tier 1 end-user provisioning and technical support. The position requires strategic thinking and problem-solving skills to apply documented processes to new problems as they are identified. It requires good customer interaction skills both written and verbal, and the ability to work co-operatively to meet deadlines and objectives.

  • Provisioning and access management in the following but not limited to: Active Directory, MS Exchange, Office 365, Security Groups, Distribution lists, Kerio Email, Portal DMZ, Zoom, Shared Folders, Skype, VPN Access, SharePoint, OneDrive, FNP service, etc.
  • Conduct industry audits related but not limited to Active Directory, Oracle and other systems supported
  • Provide end user support for but not limited to the following applications: Oracle HRMS, Taleo, Qualtrics, CareerPoint - Cornerstone, Empower, TTEC University, ImageNow, Mosaic, TTECJobs.com, Centerpoint, etc
  • Conduct regression testing and UATs
  • Conduct project and initiatives assigned to ISU Provisioning
  • Conduct internal trainings
  • Bachelor's/College Degree, Computer Science/Information Technology or equivalent.
  • Experience in Active Directory, PowerShell Scripting, Microsoft Exchange, Office 365, Windows 10, SharePoint, OneDrive.
  • Experience in supporting PC software including configuration, troubleshooting, and maintenance, or relevant technical training/degree from an accredited college, university or technical certification.
  • Experience on a BPO company
  • Work as part of a regional team across multiple countries, cultures and time-zones
  • Applicants must be willing to work on shifting schedules including weekends and holidays
  • Experience in SQL and in ITIL is an advantage.
  • Supportive of your career and professional development
  • An inclusive culture and community minded organization where giving back is encouraged
  • A global team of curious lifelong learners guided by our company values
  • Ask us about our paid time off (PTO) and wellness and healthcare benefits
  • A great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)
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