Associate Administrator, Ambulatory Services - Ambulatory Admin - Full Time 8 Hour Days (Exempt) (Non-Union)

University of Southern California•Los Angeles, CA

3d•$205,712 - $339,425

About The Position

This position is responsible for the effective operations of Ambulatory Clinic services across Keck Medicine of USC. This position has responsibility for the administrative, business process and design, and clinical management/delivery of the Ambulatory services. This position also leads the planning of strategy for expansion and delivery of high-quality ambulatory clinic services. This position is responsible in delivering services that add value and integrates ambulatory services with the organization's strategic, business and operational goals and objectives. This position will assess, plan, implement and evaluate all aspects of the ambulatory clinic service programs and ensure their financial viability, quality of service, efficient and effective operation. The Associate Administrator is responsible for ensuring consistency and accountability for the delivery of quality services and operational management of assigned area(s). The job encompasses integration, facilitation and coordination of the leadership, management, and operational services. This individual serves as a professional role model, leader, mentor and resource of the support services team. Consistently ensures that staff possesses knowledge and skills necessary to provide appropriate services to meet the support services' needs of USC Care satellite clinics and Keck Medicine of USC. The individual must consistently support the mission and values of the organization, and acts as a role model relative to the Hospitals. Advanced operational and managerial knowledge and experience in support services clinical administration.

Requirements

Bachelor’s Degree Degree in Business Administration, Public Health, Health Administration, Nursing or related field. In lieu of a bachelor’s degree, additional four (4) years of related experience is required as well as a Professional Healthcare Leadership Certification.
5 years Experience in ambulatory care or healthcare setting or equivalent.
5 years Management experience preferably in an outpatient operation in field of specialty.
Excellent people management skills; strong organizational skills.
Experience in creating business process improvement, standardization across multiple specialties.
Demonstrated project management experience in a health care setting.
Ability to measure and improve outcomes.
Familiarity with information systems, regulatory compliance issues, particularly for academic practices, and business operations for physician groups.
Good decision-making skills; ability to bridge the gap between administrative demands, clinical needs and budgetary constraints.
Strong analytical skills
Excellent verbal, written communication and presentation skills.
Proficient in Microsoft office and relevant software applications.
Working knowledge of information technology and ability to project manage information systems team.
Expert analytical, organizational and problem recognition/avoidance/resolution skills.
Familiar with Hospital facilities and systems, healthcare strategic issues.
Strategic Healthcare Leadership Certification Certification is required if there is no bachelor’s degree and must be obtained within one (1) year of hire or transfer.
Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only).

Nice To Haves

Master’s degree Degree in Business Administration, Public Health, Health Administration, Nursing or related field.
Ability to work with vendors, physicians and staff.
Familiar with capital planning or capital project management and/ or facilities management, planning and design principles, and construction delivery methods.
Knowledge of relevant state and federal healthcare regulations.

Responsibilities

Responsible for providing business process improvement and standardization for all off-site ambulatory care clinics for Keck Medicine of USC.
Responsible for managing and collaborating in the business development activities in the Ambulatory Clinic Services including hospital collaborations, physician outreach, continuing medical education programs and community outreach. Oversees existing and potential joint ventures or partnerships within the service line.
Works collaboratively with internal and external partners to assure the engagement of key services/initiatives into the ambulatory clinic service programs, and to ensure outstanding patient care and service.
Works with the Health System leaders to develop and implement marketing and outreach programs to enhance ambulatory services.
Identify market and customer requirements for the Service Line.
Develops quantifiable metrics to measure progress/success.
Sets the direction for the service line with defined measurements and provides frameworks for staff to meet goals.
Reviews, modifies and updates plans as necessary on a quarterly basis.
Work with Practice Director/Manager indetermining staffing levels. Project manage the HR process and assure the operational leaders stay on target with regard to hiring and training process to meet deadlines. Provide support to operations surrouding the marketing and communication efforts.
Assure Call Center is notified of new or moved practice, advise ambulatory services team of reminder call activities and Press Ganey participation.
Work with Marketing on community announcement, patient communication, advertisements, signage, letterhead, etc
Ensures that all operations within the scope or the position are carried out in an ethical, responsible manner.
Develops specific strategic and marketing development plans of specified ambulatory clinic service line.
Develops actionable tactical work plans to grow service line.
Develops and implements the Ambulatory Services Program/ Service Line Dashboard and Strategic Plan.
Directly collaborate with Informatics in assessing and evaluation of all requested business process changes, provide analysis of workflow processes that improve outcomes and/or throughput.
Collaborate with all areas that interface with the ambulatory clinics such as Patient Access, CBO, USC Care, Information Systems, HR and other operating teams to ensure optimum workflow standardization and cohesiveness in all processes.
Work with Practice Director/Manager indetermining staffing levels. Project manage the HR process and assure the operational leaders stay on target with regard to hiring and training process to meet deadlines.
Oversee the educational needs of the clinics, setting up ongoing education of all policies, procedures and processes for all clinic operations.
Assist in meeting and /or exceeding all governmental regulations regarding clinic set up and operations. Maintains established policies and procedures, objectives, quality assurance program, safety standards, DHS standards and Title 22 standards.
Support in the design and implementation in Ambulatory Education training team to create a successful educational onboarding and continuing education program.
Recommend educational needs that gear towards overall standardization that includes the Keck Medicine of USC strategic plan.
Establishes the operating budgets for the various departments and monitor performance against budgets.
Collaborate with the following Executives and Team to: ▪ Chief Ambulatory Officer and CFO of Ambulatory to support pro-forma and project budget. ▪ Finance team in setting up cost center and revenue codes. ▪ Practice manager/director to develo E&M’s and/or CDM’s codes for practice. ▪ Ambulatory Front End Revenue Manager to assure point of service collections is set up through contracted armor car service, credit card machine, , Cerner, and GE and staff are trained approriately. ▪ Contracting department in determining applicable payer contracts, rates, etc
Align business processes and all education training with all regulatory compliance requirements such as JACHO, CMS, and ACR regulatory bodies to meet and exceed requirements.
Ensure all results from any audit process have are addressed, training created and efficiencies are evaluated to exceed operational goals from audit.
Assist in any onsite audit processes.
Work closely with Quality, Compliance and Executive Management to ensure that policies, programs and processes are developed, implemented, communicated, and consistently administered in compliance with organizational objectives and laws and regulations.
Work with Nurse Executive to assure clinical services are appropriate, staff are compentent to provide services and practice has been reviewed by appropriate internal and external regulatory groups
Collaborate with the information systems team relative to Cerner/GECB build for location and clinical builds, infrastructure/computer support, network/circuit installation, and phone systems set up including hardware devices.
Work with IT partners in equipment placement, phone/voicemail training of staff and physicians, and manage existing capital equipment in the database.
Work with Director/manager of practice and ambulatory informaticist in development of physicians schedules.
Performs other duties as assigned.