Associate - Adjudicator

Capital One • Richmond, VA

8d

About The Position

Associate - Adjudicator This role will be responsible for adjudicating Criminal Background Screens and performing individualized assessments on complex cases to make a determination on employment eligibility in accordance with procedures, applicable laws, and regulations. The ability to exercise superior judgment is a plus for this role, as is the ability to multi-task, prioritize and effectively problem solve. The performer will be able to research and interpret appropriate legal statutes to aid in the decisioning process. This role will also handle escalated/sensitive inquiries while working in an agile environment. A successful candidate would offer and implement process improvements to drive efficiency, compliance adherence and enhance the candidate and associate experiences. General Responsibilities: Execution of applicable HR processes & programs Adjudicate background screenings based on criminal, education, and work history Access/update multiple databases/trackers Support compliance changes, updates and initiatives Contact candidates to resolve discrepancies as needed Work with vendor to address minor candidate background issues Ideal Candidate: Strong attention to detail Excellent written and verbal communication skills Ability to follow written policy, use critical thinking/problem solving skills to adjudicate complex cases Possess cognitive flexibility, time management skills, and task initiation Ability to navigate complex and sensitive subject matter in a poised and professional manner Possess a high level of integrity

Requirements

• High School Diploma, GED or equivalent certification
• At least 1 year of experience in an HR role with a focus on process management, risk mitigation, or compliance
• Strong attention to detail
• Excellent written and verbal communication skills
• Ability to follow written policy, use critical thinking/problem solving skills to adjudicate complex cases
• Possess cognitive flexibility, time management skills, and task initiation
• Ability to navigate complex and sensitive subject matter in a poised and professional manner
• Possess a high level of integrity

Nice To Haves

• 2+ year of process management or project management experience
• 2+ years of risk management experience
• 1+ years security, law enforcement, legal experience or paralegal experience with either an in-house legal department or a law firm
• 2+ year of experience in Human Resources
• 1 year of experience adjudicating background investigation results or pre-employment screenings against established guidelines

Responsibilities

• Execution of applicable HR processes & programs
• Adjudicate background screenings based on criminal, education, and work history
• Access/update multiple databases/trackers
• Support compliance changes, updates and initiatives
• Contact candidates to resolve discrepancies as needed
• Work with vendor to address minor candidate background issues

Benefits

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
• This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED