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Wells Fargo is seeking an Associate Account Resolution Representative for Collections and Servicing in our Unsecured Lending Operations. In this role, you will support the Account Resolution functional area as an entry-level Account Resolution Specialist by utilizing the knowledge of company products, services, policies, procedures, and Account Resolution systems. You will apply this knowledge when communicating with delinquent customers and seek ways to improve the quality of customer experience by collecting and negotiating terms of repayment on outstanding account balances. Your responsibilities will include performing routine transactional tasks, such as taking inbound calls and making outbound calls using either an auto dialer or direct dial system to determine the reason for delinquency. You will receive direction from supervisors and escalate questions and complex issues to Account Resolution individuals. Additionally, you will interact with the immediate Account Resolution team on basic Account Resolution related information, as well as internal and external customers.
