Associate Account Resolution Representative, Auto Operations

Wells Fargo Bank • Irving, TX

3d • Onsite

About The Position

About this role: Wells Fargo is seeking Associate Account Resolution Representatives to join our Auto Account Resolution team within our part of our Consumer Lending business at our Las Colinas, TX location. Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it's buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. Find out why we’re the #1 financial services company to grow YOUR career. Apply today for opportunities in the following areas: Early Stage Mid Stage Late-Stage /Loss Prevention In this role you will: Perform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing an auto dialer system to determine reason for delinquency Seek ways to improve customer experience by collecting and negotiating terms of repayment on outstanding account balances Support Account Resolution functional area by utilizing the knowledge of company products, services, policies, procedures, and Account Resolution systems Regularly receive direction from supervisors and escalate questions and complex issues to senior roles Interact with immediate Account Resolution team on Account Resolution related information, as well as internal and external customers

Requirements

• 6+ months of account resolution, customer contact, customer service, or sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Ability to work nights, weekends, and/or holidays as needed or scheduled
• Must be able to attend full duration of required training period

Nice To Haves

• Strong telephone etiquette and customer service skills
• Excellent verbal, written, and interpersonal communication
• Ability to work effectively in a structured, adaptable, and changing call center environment
• Skilled in navigating multiple computer systems and using search tools to locate information
• Good analytical skills with high attention to detail and accuracy
• Ability to negotiate, influence, and collaborate to build successful relationships
• Solid conflict management and decision-making abilities
• Effective team player with strong collaboration skills
• Proven ability to meet production goals, deadlines, and performance metrics
• Intermediate proficiency in Microsoft Office applications

Responsibilities

• Perform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing an auto dialer system to determine reason for delinquency
• Seek ways to improve customer experience by collecting and negotiating terms of repayment on outstanding account balances
• Support Account Resolution functional area by utilizing the knowledge of company products, services, policies, procedures, and Account Resolution systems
• Regularly receive direction from supervisors and escalate questions and complex issues to senior roles
• Interact with immediate Account Resolution team on Account Resolution related information, as well as internal and external customers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees