Associate Account Representative

AFC Urgent Care Portland/Vancouver•Portland, OR

61d•$21 - $26

About The Position

The Associate Account Representative provides a consistently excellent level of client services to our existing Occupational Health clients. The position will utilize a strong administrative-focused skillset to support our growing Occupational Health line of business.

Requirements

Strong organization and communication skills.
Demonstrates skills to work independently. Ability to use problem solving skills and value creation skills to maintain existing client relationships. Attention to following through with communications with all accounts and clinics.
The ability to build and maintain positive and mutually beneficial relationships.
A passion for learning, self improvement, excellence, and integrity.
The desire to bring fun, creativity, mutual rewards, and health to the business and medical community.
Associate’s degree or relevant education preferred
Experience utilizing a CRM preferred

Nice To Haves

Previous experience in healthcare a bonus, but not required

Responsibilities

Manage an active and accurate database of current accounts in the Customer Relationship Management (CRM) system. Assume full accountability for the ongoing management of activities to ensure client satisfaction.
Perform all responsibilities and activities in a way that reflects high ethical standards and integrity.
Establish and maintain positive working relationships with all departments, clinics and corporate employees. Assist in training with clinics and communicate openly and consistently with staff regarding changes, updates, and additions related to Occupational Health and assigned accounts.
Assist in Accounts Receivables (AR) for assigned accounts as needed or directed
Build and maintain expertise on industry standards, policies, and trends in Occupational Health (e.g., OSHA, DOT, FMCSA, etc.).
Getting results to companies as requested
Investigate why the results were not sent w/in 24 of appointment
Keeping company contact information up to date in all 3 EMR systems (Experity,CoWork,Medfiller)
Building/Updating protocols as needed per Sales Team
Researching potential accounts
Past Due AR account calls
Converting company forms into fillable PDF’s
Helping companies getting set up with CRL/Form Fox for UDS/EBT results
Help with account management of the C/D accounts