About the position
As an integral part of the Go-to-Market Team, the Associate Account Manager (AAM) is charged with owning/maintaining/growing existing business and delivering the scope of work for existing clients. The role includes ensuring high customer retention and satisfaction for existing customers. As directed by the Director of Account Managers, in support of Enterprise Sales opportunities, the AAM will also support enterprise sales. This includes both the retention and satisfaction of existing enterprise accounts as well as new opportunities with prospective enterprises. In delivering the scope of work, the AAM will assist with leading the development, facilitation, and reassessments of water management programs on assigned accounts within the region. They will either direct or support the deployment of a Water Management Specialist (WMS/WME), with corporate oversight on profitability.
Responsibilities
- Effective/efficient service and retention of existing client relationships within the assigned Region and/or Territory.
- Delivering on the scope of work sold.
- Leading water management teams on development, facilitation, and reassessments.
- Obtaining contract renewals and purchase orders.
- Conducting annual business reviews.
- Expansion-selling & cross-selling to increase revenue on existing client accounts.
- Working closely with the Director of Account Managers to obtain price increases as warranted to maintain or exceed company margin expectations.
- Supporting new business development with the Director of Account Managers and ES execs.
- Staying current on Phigenics products, processes, and approaches.
- Utilizing PowerBI, phiAnalytics, and other programs for data analysis and reporting.
- Developing WMP documentation with regional and corporate sales team members.
- Supporting documentation of site information, WMPs, and meeting documentation.
- Facilitating Water Management Team meetings.
- Conducting water system surveys for Water Management Program developments.
- Managing project timelines to ensure on-time delivery of WMP deliverables.
- Utilizing internal quality processes to confirm that WMP documentation is defensible.
- Collecting, assimilating, and analyzing data to generate WMPs.
Requirements
- A minimum of a bachelor's degree is required.
- Direct experience with Sales processes, demonstrating an understanding of processes, products, and markets.
- Strong interpersonal skills and emotional intelligence to work with Regional and ES sales teams and client counterparts.
- Solid understanding of service delivery processes (PASL, PhiAnalytics, Operations, etc.).
- Keen awareness and understanding of the client life cycle.
- Commitment to continuous learning and improvement via structured training.
