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At Marchex, customer success and satisfaction are the highest priority. The Marchex Customer Success Team forms the front line in providing service excellence in the delivery of conversation analytics solutions for current customers. The Associate Account Manager serves as primary operational point of contact for support needs of the customer. As such, the Associate Account Manager takes ownership of all service and support requests, working with both the customer and other Marchex departments to ensure resolution accurately, on-time and in-line with customer expectations. The Associate Account Manager provides overall day-to-day customer service and support via calls and correspondence to ensure the effective execution of Marchex products and services. The position encompasses product/feature set-up via UI and API's, building reports, troubleshooting client issues, facilitating, process documentation and tracking service tickets to ensure immediate customer needs are being met.
