Associate Account Manager - RemedyConnect

Office Practicum•Fort Washington, PA

About The Position

The Associate Solutions Account Manager (ASAM) - RemedyConnect works to support Solutions Account Managers expand our relationships with OP practices through Remedy Connect Solutions by identifying further business needs and developing solutions with new Remedy Connect services to address those needs. The ASAM will support efforts to grow existing partnerships already leveraging Remedy Connect services that are not utilizing OP services. The individual will be tasked to manage incoming requests (support questions, finance questions, sales leads, etc) and identify what is owned by SAM and in a timely manner to engage the right internal teams as needed. Additionally, they will partner with and support SAMs to generate upsell leads as well as complete analysis on current white space for Remedy solution and identify target practices.

Requirements

Detail-oriented individual with a “can do” attitude and ability to juggle multiple tasks in a fast-paced environment.
Ability to work effectively with others
Attention to detail and the ability to maintain accurate records
Polished phone presence and professional in-person demeanor
Excellent written, verbal and interpersonal skills
Ability to multi-task, prioritize and manage time effectively
Thrive in a fast-paced, dynamic and innovative environment
Four year college degree from an accredited institution preferred.
1-2 years prior sales experience preferred
Healthcare IT background preferred
Healthcare EMR/PM/Rev Cycle background preferred
Prolonged periods of telephone and computer work
Prolonged periods of time sitting
Up to 20% travel expected for client visits, trade shows, user conference

Responsibilities

Support existing Remedy only practices (about 400) as well as practices with OP and Remedy services (about 200).
Provide a strategic view on upsell and growth potential through completing assessments of practice websites and current social media presence.
Establish a strategic advisor relationship with clients by strategic outreach to understand their practice’s long term strategy and goals. Proactively provide insight on the health of their business and guidance on solutions and steps to bridge the gap to ensure their goals are achieved.
Partner with SAMs to complete business review presentations with clients to effectively determine current level of client satisfaction and identify opportunities to expand our current relationship via upsell of new products and services
Maintain expert knowledge of Remedy solutions and as needed OP roadmap for delivery of new products and services. Communicate directly with clients to explain features and benefits while addressing any questions related to launch of new products and services throughout the sales process.
Ensure all calls, opportunities, and quotes are properly tracked and generated in SFDC
Maintain up-to-date awareness of competitive solutions, healthcare industry standards and the overall landscape of pediatric medicine
Act as client point of contact to handle individual needs, resolve conflicts, and provide solutions to customers in a timely manner