Associate Account Manager

talentpluto • New York, NY

5d • $60,000 - $65,000 • Hybrid

About The Position

Our partner is a fast-growing fintech SaaS company building an all-in-one financial platform designed to help modern businesses operate more efficiently. Their product supports high-growth companies and the operators behind them, with a strong emphasis on trust, customer experience, and long-term relationships. The team operates in a high-ownership, collaborative environment and is continuing to invest in building out its post-sales and growth functions. Our partner is hiring an Associate Account Manager to join a newly formed, post-sales growth team. This is an entry-level role focused on supporting existing customers, identifying expansion opportunities, and serving as a trusted point of contact for accounts that do not yet have a dedicated account manager. You’ll work closely with the Growth Account Management team to ensure customers are supported, engaged, and positioned for long-term success. This role offers strong exposure to post-sales strategy and a clear path for advancement, with the opportunity to grow into an Account Manager role within approximately 12 months based on performance.

Requirements

• Strong written and verbal communication skills; ability to build trust quickly with customers
• Comfort engaging with existing clients and handling customer-facing conversations
• Ability to think clearly and adapt in real time during conversations
• Demonstrated motivation, ownership, and follow-through in academic, professional, or extracurricular settings
• Interest in account management, customer success, or post-sales roles in a startup environment
• Bachelor’s degree preferred; new graduates and candidates graduating soon are encouraged to apply
• Prior sales or fintech experience is not required

Responsibilities

• Serve as the primary point of contact for a small book of existing customers without dedicated account management coverage
• Build trusted relationships with customers and act as a reliable, responsive partner
• Identify and surface expansion and upsell opportunities in collaboration with Account Managers
• Partner closely with post-sales and go-to-market teams to ensure a strong customer experience
• Communicate clearly and professionally with customers, including founders and senior stakeholders
• Maintain accurate notes and updates within internal systems

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1-10 employees