Associate Account Manager
About The Position
The Associate Account Manager's primary responsibility is to develop and maintain a high-quality portfolio of relevant, attractive, and competitive hotel and property products for Expedia Group's fast-growing global traveler base.â¯The Associate Account Manager works withâ¯lodging partners within their assignedâ¯territoryâ¯to help maximize the production potential in the marketplace. The Market Management team ensures that global travelers always find the most suitable property for their dream trip, andâ¯thatâ¯hotel partners can reach Expedia Group's full breadth of global traveler demand. In this role, you will: Develop and sustain strong partnerships by providing relevant data insights and high-quality needs-based consulting services to hotel partners (e.g. revenue management advice, marketing opportunities on the Expedia Group marketplace) Ensure that partner hotels' products (content, rates, and availability) are consistently optimized on Expedia Group sites to maximize customer conversion Secure additional lodging rates and availability information over high demand and compression periods to satisfy traveler needs Secure seasonal deals and promotions to support the brands' merchandising and marketing efforts Continuously promote and develop hotel partners' high engagement with Expedia Group's full suite of: Unique market insights (partner reports, competitive data, key performance drivers) In-house revenue management tools (Rev+) Marketing and merchandising opportunities (dynamic promotions, packages, member deals, mobile offers) Specialized brands (e.g. Hotwire, Media Solutions) potential opportunities Self-service tools (Expedia Partner Central) Execute effectively based on KPI metrics (targets, goals, and/or strategic objectives) Guide and support Hotel Partners to deliver the best traveler experience Promote self-service Conduct regular self-learning to improve skills Travel for partner visits 0-10% of the time
Requirements
- 0-2 years of experience in account management, partner/client success, consultative sales, or related field
- Proficient in English language skills
- Passionate about travel
- Work independently and collaboratively with a diverse team
- Possess a strong appetite for innovative technology, fast-changing business environment, and data driven decision-making
- Prioritize and multi-task effectively to achieve critical targets, goals, and/or strategic objectives set by E4B leadership team
- Continue to follow up when facing testing situations.
- Present ideas and directives clearly and persuasively
- Demonstrate analytical skills with market trends, partner performance, and competitor analysis to address business and partner needs.
- Proactively and consistently demonstrate the unique value proposition of partnering with Expedia Group
- Possess a growth mindset, consistently using feedback to improve in role
- Relationship builder; earns the confidence of others. Bridges and sustains solid partnerships based on mutual support through a collaborative style
- Drive for results
Responsibilities
- Develop and sustain strong partnerships by providing relevant data insights and high-quality needs-based consulting services to hotel partners (e.g. revenue management advice, marketing opportunities on the Expedia Group marketplace)
- Ensure that partner hotels' products (content, rates, and availability) are consistently optimized on Expedia Group sites to maximize customer conversion
- Secure additional lodging rates and availability information over high demand and compression periods to satisfy traveler needs
- Secure seasonal deals and promotions to support the brands' merchandising and marketing efforts
- Continuously promote and develop hotel partners' high engagement with Expedia Group's full suite of:
- Unique market insights (partner reports, competitive data, key performance drivers)
- In-house revenue management tools (Rev+)
- Marketing and merchandising opportunities (dynamic promotions, packages, member deals, mobile offers)
- Specialized brands (e.g. Hotwire, Media Solutions) potential opportunities
- Self-service tools (Expedia Partner Central)
- Execute effectively based on KPI metrics (targets, goals, and/or strategic objectives)
- Guide and support Hotel Partners to deliver the best traveler experience
- Promote self-service
- Conduct regular self-learning to improve skills
- Travel for partner visits 0-10% of the time
Benefits
- full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources
- medical/dental/vision
- paid time off
- Employee Assistance Program
- wellness & travel reimbursement
- travel discounts
- International Airlines Travel Agent (IATAN) membership
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Administrative and Support Services
Education Level
No Education Listed
