Associate Account Manager

Perforce • Minneapolis, MN

4d • $65,000 - $70,000

About The Position

Perforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward. With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce. Position Summary: The Associate Vice President of Sales Development at Perforce is searching for an Associate Account Manager to join the team. In this role, you will be responsible for growing and retaining revenue within our existing customer base by selling additional licenses, cross-selling new products, and ensuring our customers derive maximum value from our solutions. You will build and nurture strong relationships with key stakeholders, identify growth opportunities, and proactively address potential retention risks to deliver a superior customer experience.

Requirements

• Proven experience in account management, customer success, or a related role, with a focus on sales and retention.
• Strong understanding of the sales cycle, including quoting, contracting, and closing business.
• Excellent interpersonal and relationship-building skills, with the ability to navigate complex organizational structures.
• Exceptional communication and presentation skills, both verbal and written.
• Strong problem-solving and critical-thinking abilities, with a proactive approach to addressing challenges.
• Ability to work collaboratively with cross-functional teams in a fast-paced environment.
• Demonstrated ability to take the initiative and work in a self-directed manner.
• Ability to thrive in a changing environment.
• Comfortable with ambiguity and rapidly evolving domain.
• Ability to quickly learn and understand new technologies and software products

Responsibilities

• License Expansion & Cross-Selling: Proactively identify opportunities to sell additional licenses and cross-sell complementary products to existing customers. Work closely with customers to understand their evolving needs and align our solutions to their business goals.
• Customer Relationship Management: Build and maintain strong relationships with key stakeholders, including technical owners, practical owners, economic decision-makers, and procurement contacts within accounts. Serve as the primary point of contact, fostering trust and ensuring open communication.
• Business Reviews & Retention: Conduct business reviews with customers 6–9 months prior to their renewal to assess their current usage and identify any adjustments needed in licenses or product mix. Proactively identify potential retention risks and collaborate internally to mitigate them.
• Value Validation: Validate and communicate the value of our products to customers, ensuring they achieve the expected outcomes and ROI. Gather and share customer success stories and feedback to showcase the impact of our solutions.
• Sales Execution: Create and deliver accurate quotes and contracts tailored to customer needs. Drive contract negotiations and close deals efficiently to achieve sales targets.
• Internal Collaboration: Work cross-functionally with internal teams (e.g., Customer Success, Product, Support, and Finance) to address customer needs and ensure a seamless experience. Advocate for customer feedback internally to drive continuous improvement in products and services.
• Customer Delight: Uphold our commitment to "delighting every customer" by going above and beyond to exceed expectations.

Benefits

• This position will be eligible for a Sales Commission Plan.
• Additionally, this position is eligible for benefits including, but not limited to, medical, dental, vision, retirement benefits, life insurance, wellness programs, total time off, and other employee perks that may be offered by Perforce from time to time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees