Associate Account Manager, Non-Acute

HEALTHSTREAM INC•Nashville, TN

9d•Remote

About The Position

The Associate Account Manager, Non-Acute will be responsible for successfully positioning and selling HealthStream product bundles to existing accounts within Non-Acute markets, with a focus on Skilled Nursing, Behavioral Health, Ambulatory, Physician Offices, and FQHC’s. The Associate Account Manager has primary responsibility for the successful retention of ARR in existing account accounts, expanding ARR through upselling and cross-selling, and relationship expansion/management. In this role, the Associate Account Manager seeks to align Non-Acute solution offerings with customer business objectives to increase HealthStream annual recurring revenue within their assigned accounts. The Associate Account Manager achieves these goals by executing on strategic territory plans with defined, measurable outcomes.

Requirements

1+ years sales experience with a documented track record sales in highly competitive environments, selling to Non-Acute markets.
Minimum one year of healthcare technology experience, selling to C-suite and VP-level contacts
Minimum one year of Account Management experience, retaining and growing existing accounts
Ability to work in a team selling environment.
Excellent customer service and communication skills (both verbal and written)
High level of integrity and professionalism, properly setting expectations both internally and externally
Comfortable in working independently in an empowering, fast paced, results oriented culture.
Solid computer skills – Office Suite
Familiarity with CRM tools such as Salesforce
Excellent written and verbal communication skills
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to present and demonstrate complex solutions in a way that is compelling & easy to understand

Nice To Haves

Experience selling into Physician Offices, FQHC’s, Ambulatory Surgery Centers, and Behavioral Health is a plus.
Existing relationships with consultants and healthcare executives within Non-Acute markets, specifically Physician Offices, FQHC’s, Ambulatory Surgery Centers, and Behavioral Health is a plus.

Responsibilities

Attain New Order Value (NOV) targets
Attain annual revenue targets (ARR) as set by the sales organization
Execute on the retention and growth of assigned existing accounts
Create and execute on a territory sales plan to close expansion opportunities
Prospecting to generate new opportunities within assigned accounts
Develop, maintain, and expand executive-level relationships
Maintain a pipeline of qualified, active opportunities and manage them to closure
Orchestrate internal and external resources throughout the customer lifecycle
Position HealthStream Non-Acute solutions through strategic value-based selling, business case definition, and ROI analysis
Provide accurate monthly and quarterly forecasting
Maintain a deep understanding of the defined Non-Acute market trends and the competitive landscape to effectively position HealthStream and its offerings
Establish a professional brand internally and externally by demonstrating with proficiency, all sales team competency statements