Associate Account Manager - Long Beach, CA

ArcBest • Long Beach, CA

244d • $29 - $34

About The Position

The Associate Account Manager works with the region's Senior Account Manager, Account Managers, and District Sales Manager to enhance customer service and streamline sales activity. This role focuses on managing prioritized leads and accounts, delivering problem-solving solutions for current ArcBest customers, and engaging in prospecting efforts to attract new clients. As an entry-level position designed to prepare you for a future Account Manager role, you'll gain valuable hands-on experience and develop essential sales skills, contributing to both customer satisfaction and business growth.

Requirements

• Bachelor's Degree, preferred
• Related sales experience, preferred
• Supply Chain related experience, preferred
• Proficient in Microsoft Office Suite.
• Knowledge of business solutions and competitors.
• Must be willing to relocate.

Responsibilities

• Conduct outbound call and email campaigns, including cold calling.
• Maintain accurate territory account information in system database(s).
• Communicate with or respond to customers in support of company pricing initiatives.
• Assist Sales Team with their customers as needed.
• Support and maintain many accounts over long periods of time and diverse circumstances.
• Work with service centers to rescue distressed shipments, determine root cause and reason for rescue.
• Perform sales activities for all products available in diverse product lines and multiple markets.
• Serve as a liaison with Yield and other departments within the organization.
• Conduct on-site visits to present ArcBest as an overall solution, as needed.
• Assist in the collection process and cargo claim prevention, as needed.
• Communicate to clients regarding expectations of all parties.
• Complete expense reports, itinerary, customer and call reports as required by Company guidelines.
• Find and adapt products or product features to suit unusual customer needs.
• Other duties and projects, as assigned.
• Observe and accompany Account Managers and District Sales Managers in order to gain an understanding of sales techniques and relationship-building strategies to deliver effective solutions to our customers.
• Maintain rapport by communicating in a manner that is suited to the style of each prospect.
• Utilize internal and external data to prioritize opportunities.
• Manage and maintain Salesforce reports as well as other required reports as needed.
• Participate in negotiating the terms of the business relationship.
• Complete sales and performance reports, as instructed and/or as Company guidelines require.
• Assist with a wide variety of customers in different industries or walks of life.
• Create a customer obsessed sales environment and culture.
• Communicate account statuses with team on a regular basis.
• Collaborate with various departments for handling various departmental tasks.
• Qualify opportunities associated with new and existing customer leads.
• Manage active loads in progress to provide proactive communication to customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Management of Companies and Enterprises
• Education Level: Bachelor's degree