Associate Account Manager II - Large Group Health Plan

Kaiser Permanente • Portland, OR

101d

About The Position

Supports account strategy including data collection and assisting with team communications with customer, consultants, brokers, and/or channel partners. Addresses basic customer questions and concerns. Develops knowledge of account activities, including plan execution, systems and administration, negotiations, presentations, rate, and product/benefits. Supports KP sales and retention goals by making progress on key performance indicators (KPIs) and maintaining the customer relationship management (CRM) platform.

Requirements

• High School Diploma or GED, or equivalent.
• Minimum two (2) years of experience working in a corporate or business office environment OR minimum three (3) years of experience working in a corporate or business office environment.
• Disability Insurance License (Washington) within 3 months of hire.
• Health Insurance License (Oregon) within 3 months of hire.

Responsibilities

• Works with others within work team to obtain and share basic information.
• Listens and addresses performance feedback; provides feedback to team members.
• Learns new relevant knowledge and skills; acknowledges strengths and weaknesses based on career goals and takes action to leverage/improve them.
• Adapts to change, challenges, and feedback with moderate guidance.
• Responds to the needs of others to support completion of routine work tasks.
• Follows detailed, daily instructions to complete routine tasks with moderate supervision.
• Collaborates with others within one's team to address routine and some non-routine task issues; communicates status and escalates more complex issues.
• Adheres to established priorities, deadlines, and expectations.
• Identifies and speaks up for improvement opportunities within one's team.
• Supports a positive customer experience and market turnaround expectations by building and maintaining administrative relationships with customers, consultants, brokers, and/or channels.
• Works with cross-team peers to provide and obtain basic information to support contract, benefit/service, and renewal activities.
• Follows broad guidance to address and resolve routine and some non-routine customer, consultant, broker, and/or channel partner questions and concerns.
• Completes standard assigned tasks with a moderate degree of supervision to support Request for Renewal (RFR) responses and engagement strategies.
• Partners with engagement team/specialist to coordinate engagement programs (e.g., open enrollment) with a moderate degree of supervision.
• Provides accurate information including basic knowledge of products, benefits/services offerings, and pricing models when assisting customers, consultants, brokers, and/or channels.

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: High school or GED