Associate, Account Management I

BNY Mellon • Berwyn, PA

4d

About The Position

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Associate, Client Services to join our Client Services team. This role location is Berwyn.

In this role, you’ll make an impact in the following ways:
Work with external clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY Mellon
Support clients in addressing moderately complex operational and technical issues and ensure requests are executed
Apply intermediate problem-solving skills, experience, and judgment to analyze information and deliver high-quality service to a specialized client base
Provide clients with information related to BNY Mellon products and services representing multiple lines of business and geographies, directing them to appropriate resources as needed

Requirements

• Bachelor’s degree or the equivalent combination of education and experience
• 3-5 years minimum work experience preferred
• Experience in an operational area and/or client services preferred
• Ability to monitor client inquiries, resolve non-routine issues, escalate complex issues appropriately, and contribute to business development efforts
• People management experience may be required in some geographies; ability to provide guidance to less experienced team members

Responsibilities

• Work with external clients to resolve moderately complex day-to-day issues and direct them to appropriate resources at BNY Mellon
• Support clients in addressing moderately complex operational and technical issues and ensure requests are executed
• Apply intermediate problem-solving skills, experience, and judgment to analyze information and deliver high-quality service to a specialized client base
• Provide clients with information related to BNY Mellon products and services representing multiple lines of business and geographies, directing them to appropriate resources as needed

Benefits

• BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy.
• We provide access to flexible global resources and tools for your life’s journey.
• Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees